Location

503 W Grand Pkwy S.,
Katy , TX 77494 UNITED STATES

Reviews

Based on 9 reviews

Sharon S.

They were honest with me...

I noticed a lot of the reviews were bad, but for me, it was a fairly good experience. I told them exactly what I needed and that I was about to sell my car so I didn't want any upgrades. I did the s...

posted at 04/02/10

Citysearch User

They were honest with me...

I noticed a lot of the reviews were bad, but for me, it was a fairly good experience. I told them exactly what I needed and that I was about to sell my car so I didn't want any upgrades. I did the s...

posted at 04/02/10

restuarant_connoisseur

RIP OFF

Went there to get free brake inspection.........That was the only free thing they offer. They gave me an estimate for $1200.00 for front brakes on my F350. So I went to dealer since I only had 28000 miles. The repair was done for $550.00.

posted at 06/11/06

ihatebrakecheck

Extremely High Prices!

Many people think that Brake Check will Rip You Off.

I personally believe that they charge way too much for brake work!
They often recommend repairs that may or may not be necessary as well.

I had brakes done there and the next day two Chrysler dealership service managers said they thought I paid way too much! If the dealer thinks you paid too much, Wow!

The dealer quoted me $240 for the same job that Brake Check charged me $427 for.
I guess I was the fool.

I would recommend going anywhere else.

posted at 03/21/07

diller6

Stay Away from Brake Check

Read the reviews here and elsewhere before taking your car to Brake Check. You'll find common complaints about them. They are very expensive and use the bait and switch tactic to increase your repair bill. Once they start a repair job they come back with additonal problems that cost more than the original estimate. It happened to me and then I read this same tactic in other people's reviews. Check out the reviews in Austin and surrounding cities. Do yourself a favor and find another garage to do the work. You'll save yourself money and aggravation.

posted at 01/31/08

food_cure

Good Experience

I have to say my experience was a good one. Robert and James run a really shop. I am completely satisfied.

posted at 03/31/08

sekod

Either incompetent or dishonest (?)

My 05 F150 4x2's front rotors were warped. This appears to be a common problem. The rotors and wheel hub are integral on the 2WD and it takes 300 ft-lb of torque to install new rotors.

I didn't have the right tools and didn't want to get into that job, so I had my wife take it there to give it a shot of turning the rotors on the truck and installing new pads.

After she had dropped it off and they told her it would be $300+, they called back later and said the rotors and hub were integral and they couldn't turn them. Installing new rotors and pads would be $900.

When she called me, I told her to pick it up and bring it home. If they didn't know one of the most common vehicles on the road had integral rotors, they were either not knowledgable about their work, or were trying to take advantage of a woman.

When she went to get the truck, they miraculously figured out that one of their other shops could turn the rotors on the truck...........not my truck.

She brought it home, I got new rotors, the non-reusable spindle nuts and pads and pads. Harbor Freight had a 300 ft-lb torque wrench for $72. The rotor replacement was the easiest part of the job.

As I was replacing the pads/rotors, I found that when they did their "free" inspection, and took the caliper off, they didn't even tighten one caliper bolt......my 17 year old took it off with his fingers. I wouldn't feel safe with any work they did.

I would not recommend this place to anyone.

posted at 09/05/09

p1st0l

worst place EVER!

This was by far the worst place I've ever had to deal with. I went there to receive maintenance and repair on my front breaks and rotors. I ended up getting new brakes and rotors (upon their recommendation) and left pretty satisfied with the price and timely response.

This is where it gets bad. About 5 days later, my driver's side brake LITERALLY fell off. It didn't shift or slightly move; it FELL OFF! I took it back to brake check (luckily I was just down the road when this happened) and they repaired it. This time I left a little less satisfied then I was before, but gave them the benefit of the doubt and understood that these things happen (rarely, but they do).

Now it gets bad to worse. Two weeks after my driver side brake fell off, I started to hear a similar noise coming from my passenger side. I brought my car in to complain about the noise. They thought I should leave my car there over night so they can figure out what it was. They concluded that my rack and pin for my power steering had a SLIGHT leak and that I needed to get that repaired (about $800 dollars worth of repair, but they assured me that they can cut me a deal for $650). A lot more disgruntled and upset, I decided not to pursue repair and left.

A month later, the noise started to become UNBARRABLE. Every time I pushed on the brake, I'd here a thumping noise against my brake, as if someone was hitting it with a screw driver. I decided to take it to another mechanic for a second opinion. After looking at my brake for less than a minute, he told me that my brakes were missing their shims causing them to shift up.

I brought it back to Brake Check; what do you know, it was the shim! Oh, BTW, Toyota sent out a mass email to all mechanics that Toyotas NEED shims in order for them to properly work about 10 months ago. I got my brake done 3 months ago. You'd imagine they would pick this up.

Long story short, for a company that is named "BRAKE CHECK," you'd imagine their core competency would be all about BRAKES! I made complaint after complaint to their corporate office. I demanded my money back. They told me that they can give me credit towards my Rack and Pin (about 80 dollars worth)... needless to say, I'm making a formal complaint to the better business borough.

posted at 12/08/10

Kain Reaver

Sabateurs

Chalk up another bad review for Brake Check. I took my car in so they could reprogram my PCM. They told me that their best mechanic, Eddie, could do anything. After 3 weeks, I found out they did nothing because their computer system wasn't updated, all because they were too lazy to do so, or due to lack of competence. I had my car towed out of the shop and took it to the dealership, whom informed me, in less than 24 hours, that my wiring harness was torn apart so badly, that this car would never run again. Thank you Brake Check, for sabatoging my car. I'm sure OSHA would LOVE to know about the numerous safety violations such as the safety locking pins on your lifts that are broken, putting both the customer and employee at fatal risk. The EPA would also love to know about your numerous violations, such as your employees washing brake fluid and oil down into the nearest sewer drain. The Fire Marshall would also be interested in knowing about the emergency exits in your shop that don't work one bit. The BBB would love how you guys tell customers that in order to get an estimate on replacing a starter, you have to see the vehicle, then you "ever so conveniently" find other things wrong. Not to mention Texas Workforce commission, I'm sure they will look into how you guys "pay" employees commission, but as it turns out, making commission pays less than the minimum wage in Texas. Nice job running a shop Robert. Good luck in life.

posted at 04/18/11

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Worldwide > United States > Katy, TX > Auto Repair

Brake Check

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Reviews

Sharon S.

Citysearch User

restuarant_connoisseur

ihatebrakecheck

diller6

food_cure

sekod

p1st0l

Kain Reaver

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