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davidgee

Beware of this unprofessional huckster

A warning about buying from John Kelly, I have had a terrible experience with him:

On 5/15/07, I ordered furniture for $5948. The shipment arrived on 06/05/07 and was damaged. This was acknowledged by the delivery agents.

I took photos and sent them to John. He promised me he would send me new furniture, but that it would be delayed until September as it had to be manufactured.

A few months later, an unscheduled delivery arrived. I opened the boxes and found that this furniture was also badly damaged. Comparison to the original photos showed it to be the same furniture.

I contacted John again - he denied everything, and told me that Plycon was acting without his knowledge.

In mid-October, another delivery arrived in unacceptable condition. I refused delivery. I contacted John again, he insisted that this was the new furniture and that I should re-check all packages. We agreed that if the furniture was not acceptable, he would refund me.

A FOURTH delivery was made on 11/08/07. Every item was damaged. The delivery agent agreed and signed a statement to this effect. I took photos and sent them to John. He agreed again to refund me in full but asked to do it in two installments. I agreed.

I received the first partial refund of $2,358.40. After a month, I still had not received the second part. I called John, he claimed he had mailed it, but said he would cancel the check and credit my card for the remaining amount. On 02/25, I received a second refund for $2,400, leaving me $1,189.60 short.

I asked John about this, he told me it was for a "Restocking fee", which we had never discussed.He had previously told me I would be receiving a full refund.

The moral of the story? Unless you want to waste four days on failed deliveries and months on end listening to this guy's excuses, and STILL end up being shafted, don't buy from with this guy. He's completely unprofessional and refuses to take any responsibility for anything that goes wrong.

posted at 06/17/08

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John Kelly Furniture

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davidgee

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