Reviews

Based on 20 reviews

Tony Campbell

RENTERS BE WARE!!!

My experience with the Payless Car Rental company at Jackson-Hartsfield Airport was down right awful. After all the fees were included, I paid more in fees than the actual rental agreement.

I was in a desperate situation. It was my...

posted at 07/01/10

dmastellis

Horrible! The Worst Car Rental Company!

I live in Orlando and rent car frequently for business. I decided to try Payless, but it was a big mistake! The car was filty on the inside and smelled like an ashtray! when I got on the highway the front end shook like crazy at speed...

posted at 05/18/10

pca0424

Stay Away!!!!

I wish I had read these reviews before I booked a rental with Payless. The desk people must work on commissions. Their scare tactics to get you to you to upgrade and purchase insurance is unethical. First I was told that the car I...

posted at 06/10/10

E22

DON"T RENT AT PAYLESS

This place is a scam, They had low online rates but we went to pick up the car they refused to let us decline the added insurance charges. I see my the website we are not the only ones. I called customer service to voice a complaint and...

posted at 04/21/11

slavo18

poor customer service/no desired car available

reserved intermediate car, listed as Toyota Corola; when arrived to pick it up on Monday am there was only Nissan Cube and PT Cruiser...I needed a car with a trunk to keep off valuable items....when asked a rep to give me compact one I...

posted at 03/20/11

Wally Wood

we wish we rented somewhere else

Feb 11,2011
We were quoted a price on line, when we arrived at 10 pm, we were told if we didn't t pay the extra $17 a day they would charge our credit card an extra $350 until car was returned. If there was any damage they would continue...

posted at 02/27/11

challanger

Payless car rental clear scum

We booked a van for 2 femelies ,confirmed it twice on the phone. At the time to pick up there was no van available.
We were told there is no information about our booking and our conformation number was fake. It was 3years ago I am very...

posted at 12/07/10

mortuus

Scam central! Avoid at all costs!

I wish I could give this place zero stars.

When we picked up the car, we decided to pass on the insurance they offer since our insurance covers us. The guy at the counter went on and on about what a horrible decision that was, and really...

posted at 11/07/10

Aly Paige

Not Bad for Me

After booking about 3 weeks in advance, I read quite a few negative reviews online. I decided to keep the reservation because I had locked in a great rate, and all other rental companies had much higher rates. I was on a very tight...

posted at 09/21/10

westsidern1

Terrible!!!!Be aware!!!!Be careful!!!!!!!!

8-30-10 We arrive at Payless to pick up our car. The 1st problem is the staff is very flat with customers, 2nd they try to pressure customers into buying CDW at 14.95 per day, 3rd if the car is damage in anyway the renter is 100%...

posted at 08/31/10

Peg d

Payless Car Rental- Orlando

I read many negative reviews on payless the night before my trip. I had already booked a car and it was too late to switch. It was during Easter week so all the other car rentals either had nothing available or were 3 times the cost. I...

posted at 04/11/10

Joe G

Seriously, STAY AWAY

Worst ever! Seriously, STAY AWAY from this place. I've rented cars dozens and dozens of times.....and I will never rent from them REGARDLESS of how much I might save over another company.

posted at 02/07/10

Rexaford

These guys are scumbags

Obviously you would go to a rental company called payless that isn't on-site at the airport because, well, they cost less. I assume not being on-site would help for them to keep overhead costs down, but could still function as a normal...

posted at 03/20/11

jbyrd87

This place is a SCAM!!!

DO NOT RENT FROM THIS PLACE!!! We reserved a car for a week and the price was much lower than any other rental companies so I should have known it was too good to be true. When we arrived at the rental counter, the agent informed us that...

posted at 03/01/11

jbhoss

WORST DECISION YOU CAN EVER MAKE !

Do not use this place. We reserved a car for a long weekend and my wife decided she wanted a convertible to drive around town. So we upgraded to a Mustang she saw in the lot. As we were going over damage waiver our sales rep told us...

posted at 12/08/10

Jill Ross

ZERO STARS - CHEAT AND LIARS!

I decided to look for an alternative in renting a car in Orlando. Rather than settling for the "higher priced" well known companies, I decided to give Payless a try. Frankly, I felt alittle smug in getting the so-called great deal I was...

posted at 11/09/10

StaceyM26

Trying to always get more money from customers

Agent was trying to squeeze more money out of me. At first, they told me an additional driver if it was a spouse was 99cents a day, the print out said 4.99 a day. So he took it off. He tried to sell me on the next up size of van. ...

posted at 10/19/10

kjd22

BEWARE! Bait & Switch - SCAM SCAM SCAM

Why is there not a 0 rating, I would not even give this company a 1! Once you get there, your initial quoted price becomes at least $15 more/day OR you can choose to have them hold a $350 deposit of your money (they charge your card). 14...

posted at 10/18/10

Autosite

Orlando's worst car rental?

Please stay away from Payless Car Rental. They present incomplete information on their homepage. Once they have lured the customer into their premises they take advantage of the fact that you are in a hurry and don't have the time to...

posted at 09/25/10

Life4F

No problem, very good service.

I have a house in Cocoa Beach and I have been renting from them since I bought my beach house back in 97. Never had any problem and always get good service. I have to say that from what I read in other comments in this website and from...

posted at 09/13/10

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