905-889-7899
Based on 1 reviews
905-889-7899
I called the restaurant at 12:59am, I spoke to the manager and asked him what time they close. He said they close at 2am, last call at 1:30am, I asked him if as long as I arrive there before 1:30am then it's ok? He said yes. I rushed and I arrived there at 1:25am with a friend of mine, the same manager I spoke to on the phone was there at the front and he asked the lady to seat us, she seated us and in a rude way she said it's last call now and we would have to place the order right now, we ordered 2 waffles with ice cream for dining in, and 2 food items for takeout. She went to the kitchen and came back to us and said, they won't able to serve waffles now because they already turned off the waffle machines 20 mins. ago and it would take 20 minutes to warm it up again. So I said to her, basically they turned off the waffle machines at 1:05am which is way too early, they should have at least turned it off at 1:30am if there were no more orders, because the restaurant advises people that last call is 1:30am NOT 1:00am! I also advised her that I called before I came in and spoke to the manager and he told me that as long as I'm there before 1:30am then it would be fine. She apologized and said sorry and again she said they can't turn it back on now because if they do it would take 20 minutes until it's warmed up. Finally, I asked to speak to the manager, the manager at the front came over and I explained to him that I am very upset and that as soon as I go home I will post my complaint review on Yelp, Google Places, Trip Advisor and many other internet blogs, and will also be writing a letter to the head office of Destiney's about this complaint in accordance with the laws and freedom of speech, when he heard that he started apologizing and said that's fine have a seat and we will do it for you, I said No thanks, I don't trust the kitchen staff, because now after I complained to him they might spit or do something to the food, then I left very upset and will never go back there again, and I don't recommend anyone to go there either because no one deserves to be treated like this with lies. I can understand that the staff can't wait to go home, but if their policy says that the last call is at 1:30am and that's what they advised me and advise other customers then they should abide by it, if the staff get lazy and decide to turn off the machines earlier than the promised time then perhaps they shouldn't be working there, and the same goes with the manager because he shouldn't be allowing his staff to do this.
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Worldwide > Canada > Richmond Hill, ON > Restaurants