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Based on 4 reviews

Citysearch User

Tommy Thomas

If you car is under warrenty they take forever to get it back to you. if it is not they will get it back to you fast with a big bill. the work they do is good most of the time.

PROS: good work mostly
CONS: expensive

posted at 07/22/05

Citysearch User

Consumer Night Mare Tommy Thomas Cheverolet

Fact Bought New 1990 Chevrolet for Home Health care. Problem grindings in rear end, solution replaced right rear brake and hub mega money, problem persist. I took it back and nothing wrong took it to another dealer wrong rear end fluid when top off when bought. Fact Bought used Suburban problem diesel glow plug malfunction replaced. # month later Glow plug failed again, problem loose ground wire they installed, charged again mega money. Problem Diesel pump bad, failed to supply bad part replaced new diesel pump. Small problems cutting out on occasions and now it quit. They now are charging me $85 to-look at. I am still pending to find reason and price. Doubt if they stand by their work more night mares if it follow the consumer abuse policy. Fact major Republican contributor from Tommy Thomas Chevrolet, help from State doubtful.

posted at 08/20/07

Citysearch User

Never get it Right

Took my vehicle to get warranty fixes. Mirrors were not functioning, they said they could not replicate problem. I doubt they did because all you had to do was go in reverse. Finally got them to replace mirror after third visit, even though i mentioned it may be a software problem. They said they did a warranty fix for my electrical system but my battery went dead anyways. I'm going foreign.

posted at 07/12/08

Citysearch User

Bill Cramer Chevrolet Cadillac is not worth your time

Complaint:
My complaint from Bill Cramer stems from the service department regarding my Cadillac. Simply, I was not a Bill Cramer customer until my previous GM dealership closed; the previous dealer had been continually working on chronic problems the car had with 2 squeaks/rattles. The first had been a problem from the day I purchased the car used, and I have documentation to prove that the previous dealership attempted to fix the problem on numerous occasions. This problem commenced before the warranty period on the vehicle ran out. A second rattle was caused by the previous dealership when they fixed the sunroof on the vehicle; they again attempted to fix the problem but were unable. I have documentation to prove this history as well.

It was at this point that the previous dealership, with excellent customer service, closed. I brought my vehicle to Bill Cramer to have a few warranty repairs completed as well as fix the 2 aforementioned rattles.

Simply, they refused, saying

posted at 12/01/09

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Tommy Thomas Chevrolet, Inc

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Tommy Thomas Chevrolet, Inc