Reviews

Based on 20 reviews

cynmorlint

Worst Customer Service Ever

If I could choose 0 stars I would. 5 months after the initial order we have a functioning stove but the broken one lies in pieces in our spare bedroom. They haven't picked it up in over 3 months. They tell you they'll fix it and don't. They don't communicate with you to let you know what's goind on and, to add insult to injury, the promise you price deductions they then weazle out of. Unless you're a masochist, stay away from this company.

posted at 07/08/07

goodcust

HORRIBLE CUST SERVICE__stay away!!

If I could add negative stars, I would. NEVER do business with this place, or be tempted by the polite SALES staff. They are the only ones that answer the phones. Once you have purchased from this bunch, you are on your own. I had an appliance delivered quite damaged. Even the delivery company driver agreed that it should be returned. After wasting over one hour on hold in several different places in customer NON-service--and only talking briefly to two people, both of whom jammed me back on hold and left me there--the only "satisfaction" I received was an email from someone I spoke to, offering me a 15% refund and an extension of service warranty to KEEP the damaged item- which I had JUST TOLD HER I DID NOT WANT TO DO. There are plenty of other sites on the web offering identical appliances at identical prices. Do yourself a favor and do business with one of those instead--NOT THESE GUYS!

posted at 04/10/08

sc_nyc

Buyers Beware!!! Don't expect to receive those rebates they promise!

Like the other user said, I would totally give them negative stars if I could. I purchased 4 appliances with them, with the promise of getting over $400 in rebates from the ever so polite salesperson, but that was back in Sept 07, and it is now almost May 08 and I still have not received a single penny. I have called them numerouse times, almost weekly, gotten constant assurances that the rebate is coming, and even had it escalated to the manager (supposedly), but it I have yet to see the rebate, or even be able to get this hypothetical manager's name and contact so I can speak to them directly. The sales person was quite nice, but don't let that deceive you since all his words have been empty promises, always saying that I should see the credit in the next few days. That next few days has turned into over 8 months. They seem to do a great job luring you in, but then after you buy, your on your own. Don't expect anything more from them except lipservice at best if you can actually get a hold of someone.

posted at 04/25/08

AjMadisonGirl

Terrible Company!!!!!!!!!

#1 The sales person will lie to you to get the sale, we all think this is an obvious statement I am sure, but they will tell you ANYTHING to get you to buy what they are selling, they constantly tell the customers their items will arrive on said date, even when the item is in fact on Back Order, so when you call a CSR to get status on your order after it was placed with the Sales Guy a CSR will then tell you it is back ordered, you then would want to cancel and get it somewhere cheaper right? Well then they train us to tell you there is a cancellation fee which FYI there is not. But we will say there is because well our managers tell us to. The "fee" is normally $50 but if you have a BIG order we will say 100-200 depending on the amount of money you spend.
#2 When customers call in for damages (i.e. you received your item(s) and they have a huge dent in them) you will then reach a Damage Line, they will do anything for you to NOT send back the item. they will offer you 10% off, and to be honest if you do have a damage and it is purely cosmetic and can be easily fixed and don?t need to send it back, I would strongly recommend you trying to haggle them down as far as you can I think I have even seen them give 50% off before depending on the problem though, so like for a dent I could say they would give you 30% the key is to be persistent, keep calling EVERYDAY yell and tell them you will do a CHARGEBACK (they hate these words cause they HAVE to give the money if you do one of these)
#3 if you do actually need a new unit.....GOOD LUCK it takes a ridiculous amount of time to even get a person who knows what they are ACTUALLY doing on the phone and then once you have a rep who knows their job, the unit(s) could again be on Back Order or Discontinued, which FYI happens a lot. But the discontinued item(s) are not AJ's fault; it is the fault of the manufacturer. But it can take a while. But again I have seen it take less than a week but that doesn?t happen often

posted at 12/08/08

rlrny

STAY FAR, FAR AWAY FROM THIS BUNCH OF A-HOLES

BEWARE THIS COMPANY-BUYER BEWARE-STAY AWAY FROM THESE PEOPLE!!!!!!!
READ ADDITIONAL REVIEWS ON YELP.

In my life I have never dealt with a company so bad! I have been jerked around so throughly, that the only way to truly get across as to how bad and despicable they truly are, is to offer to speak to you personally. Feel free, if you are tempted to purchase from these people to call me at 718 479-8200. I will be glad to share the complete jerking. I trusted these people, don't make the same mistake.

posted at 12/11/08

upsetcalifornian

AJ Madison or Liebherr No, No, No!

We are customers who received a damaged, defective Liebherr domestic Refrigerator CS1600 on February 3, 2009 from AJ Madison, Brooklyn, NY. We do not know if the defects and damages occurred during transit or manufacturing.

We have two small children and the unit is unstable on its base, which its most dangerous defect.

We contacted both AJ Madison and Liebherr representatives in the USA and Germany and requested its removal from our home. Neither company has claimed responsibility.

We would suggest not buying from either company.

posted at 02/18/09

monicaklien

very good prices

I bought all my appliances here and i am really happy. I feel really bad to those of you that had a bad experience i think it was a one time thing and the company really improved.

posted at 05/19/09

Ehrrock

Home and Kitchen Appliance

I had a really good experience working with this company. The prices are excellant and the service was great! I bought a really nice Refrigerator that works great so far! Thank you again for helping me choice the right one!

posted at 07/13/09

archiepeligo

Nothing But Problems

When I purchased my dryer from them I was told that it would be delivered in 5 days, that it was in stock and that the delivery people could install it and remove the old one.

It was not in stock, it took three weeks for it to be delivered, the delivery people said they do not do installation or removal.

posted at 04/29/10

frankieF

The worst

AJ Madison is a complete waste of time and money, terrible customer services, TERRIBLE return policy and nothing but the run around when you need to try to return a product - this is not atypical for appliance sellers - most dont care but AJ stands out as the worst of the worst

They dont seem to have the support of their vendors when there is a major problem with a major purchase and you can never get the same customer service rep on the phone to deal with a problem. To top it all off they will actually ship out the last piece of an appliance without checking it first then have a their delivery persons dump it in your hallway and take off before you realize that the unit is a POS

All my purchases will be from online appliance stores that actually have a real return policy / customer service

Stay AWAY from AJ!

posted at 06/01/10

Monica27

STAY AWAY FROM THIS PLACE!!

Worst customer service! Not to mention the absolute WORST shipping service that they use!! Unless you like getting your appliaces delivered at midnight! My delivery was scheduled on a monday between 1-4 (wow, what a delivery window), I had to use my precious vacation time off from work to recieve my stove. They never showed up. They call me at 10pm that they would deliver in 30 mins. I was already sleeping so it didn't happen. They finally delivered the following thursday, and what a shoker, it was the wrong stove. I call ajmadison first thing the following day because it was delievered at 9pm and they tell me I got the correct stove. They read me a disclaimer (that I apperently didn't read on their website) that the images on their website do not always match the product you will be recieving, that is why everyone should always check model numbers. First I can't imagine any other retailer trying to sell appliances like that. Honestly who sells a stove and has the incorrect image of their website???!! But anyways, I have been shopping for this particular stove and know the model number by heart and I was 100% sure this was the correct image & model number. Anyways, I am on week 2 waiting on them to come pick it up which they were supposed to do that today (what a surprise, its 9 pm and they didn't show up). I can't get a refund until they recieve it!!! I have been in this nightmare for 3 weeks already!!! Oh and they wanted me to pay to ship it back to them!! Not going to happen! I hope they don't fall into the "thieves" category as well! How is this place still in business??????

posted at 06/24/10

ebowlie

Great Service and Delivery

After placing my order on the AJ Madison webiste, I started reading really bad reviews of customers who had bad experiences with the company and order. To be very honest, I was concerned that I would experience the same issues as those that posted reviews. I did not!

My products were delivered within two weeks after my order was placed, and the products I ordered are what I received. I have only opened one item, the oven to look and see if it's the one I ordered and if any damages existed. Nothing appears to be damaged. The delilvery service called the Friday before delivery and a half hour before delivery to my home the say of. Again, no issues!

Now with that being said, I have not opened the products fully and waiting for our space to be completed to completely unbox. But so far so good. I am sorry to hear of those that had so many issues. I am out of state and not in the Brooklyn NY area. In summary, I will be a returning customer.

Regards,

posted at 07/29/10

ellenpers

TERRIBLE SERVICE, DO NOT BUY FROM AJ MADISON

I purchased a stove from AJ Madison. Once it was installed, I realized it was too big (the drawers hit the handles of the range). I went back to AJ Madison and they said there was nothing they would do for me. Once installed, even though I had not used it, it was not returnable. Even just 2 days after installation! So, I STRONGLY RECOMMEND, do not buy from AJ Madison. I have spent over $2,000 and have a nonfunctional kitchen. I have never heard of a company with essentially no return policy. BEWARE!

posted at 12/21/10

NYCactor

Crooked. Don't do it.

I was really really disappointed that AJ's delivery service shaked-down my tenants for $40.00 for extra delivery charge.

the transaction in Brooklyn had a conversation about the delivery being flat. When i called to get an explanation - after 5 times i got a live body that would take my call. None of emails were answered. they said that the contract has language that if there are stairs a $40 per flight charge. they carried it from the street up a few exterior stairs. to the entrance of my condo.

Very upset by this since i'm a repeat customer and the last order was for a $5,000 range that i had shipped to Wash-DC six years ago.

i wouldn't recommend them ever again. I believe over the last six years i mentioned AJs name at least a dozen times in positive light. I'd say since that delivery in December, i've mentioned their name two dozen times in negative light.

Sorry AJ. Hope you feel good about yourselves shaking-down a young female tenant that didn't know better. very organized crime like.

don't do it. go to home depot. over the last six years i've bought at least 20 appliances from Home Depot. And i've never had an issue with them. I know HD doesn't have the product selection like AJ, but wow. they hurt me.

posted at 01/26/11

chips2011

AVOID!!!!!!! DECEPTIVE

Others wrote this but I did not pay attention, like the other review, until I had a problem. The customer service is awful. Deceptive sales people. I spent 20K with this company and ended up losing $2500 because the sales person convinced me to buy a hood that would not work as advertised with my range/griddle. Then they wouldn't take it bad. STAY AWARE!! Buyer beware. I will be contacting the better business bureau. If I could give 0 stars I would

posted at 01/26/11

MarkandShauna

DO NOT ORDER FROM AJ MADISON!!!

PLEASE, DO NOT ORDER FROM AJ MADISON!!! There is a reason they are able to keep their prices low.Â If you plan to place an order anyway, read their return policy, I think it says a lot about how they conduct business.Â Pay the extra couple hundred dollars to work with an organization that cares about customers!!!Â Please do not make the same mistake I did.Â Read the customer reviews.Â I assumed the majority of the reviews were negative because most satisfied customers don't take the time to comment.Â I WAS WRONG!Â Do not pay attention to reviews from Bizrate. They work for AJ Madison, NOT CUSTOMERS. I ordered a fridge on January 13th and received it yesterday (January 31st).Â I had problems with the shipping company and when I called AJ Madison, they were very rude.Â Since then, I've received my new fridge which has a large dent (4" wide) and the paint has been scratched in 6 separate and noticeable areas.Â I'm keeping my fridge and praying that nothing else goes wrong with it just to avoid having to do further business with them.Â I wish I would have done more research and avoided working with AJ Madison.Â Please, do not make the same mistake I (and many others) have.Â DO NOT TRUST THEM WITH YOUR MONEY!!!

posted at 02/01/11

BrookeStader

HORRIBLE- HORRIBLE Service. Think Twice!

We ordered about $5,000 worth of appliances to be delivered to our home. Our delivery window was scheduled from 5pm to 9pm. Unfortunately at 9pm, our help we had to help bring the items inside had to leave. At 9:06pm, 2 men showed up with our new range and fridge. Our house has an entry with 4 steps up the front porch. The men very rudely said they would not be carrying the items up the stairs unless we paid an additional delivery charge of $25 per item which had not been previously disclosed to us. We had a total of 5 items and of course questioned the charges over such few steps and the fact they were late and we had to send our help away because of this. The men were very rude and hostile doesn't begin to describe it. We felt extremely threatened standing in a dark front yard with two hostile men screaming at us. Because of this we decided that they could just leave the items in our garage that doesn't have any steps and isn't behind closed doors where we would be alone with the delivery men. Now we will also have to pay to have the items delivered inside our home by another company. After our past business of spending over $12,000 with this company and being pretty loyal, we have now decided that because of the two men and their hostility and rudeness that we will be taking our business elsewhere. We planned to spend about $10,000 on additional appliances in the course of the next few months with AJ Madison but not anymore. I would hope this was just a fluke from a couple of grumpy men that had a long work day, but after reading all of the other awful reviews posted across the web, from all over the country- I see that we are not alone. Please thank twice before placing an order for delivery with AJ Madison. I know the amount of our orders are minimal to the overall volume in sales this company sees so a loss of one customer is not going to make them frown, but please if you care about you and your family's safety- please think twice before allowing these men in your home! Hopefully AJ Madison will listen to their customers complaints and will soon make some changes.

posted at 05/03/11

Reideer

Terrible company

I wish I read the review before I had anything to do with this company. Just as most of the reviews said, people in this company are rude, the customer services are POOR.
I was told that the stainless steel dishwasher ordered was not in stock, and I had to wait for a week for it to be ordered. But after the extra week of waiting, the dishwasher delivered to my home was still a wrong one (a black one)! Unfortunately, when the electrician installed the dishwasher, I was not home. I contacted the customer service immediately after I found out. Their first response made me relieved. They said they would ship out the right model and swap out the wrong one for me. Which may only takes a week.
After a week of waiting (without touching or using the model that's installed), I called the customer service and surprisingly found out that they had changed the solution to just replacing the front door (saying that the two models are the same expect for the front door). I could not accept the deal because I don't want a new appliance that has different parts assembled together. Emails ever get responded, and you can ever get hold of a person that can make the decision.
So, if you want to do business with this company, pray that nothing goes wrong. Otherwise, you are doomed. And with the attitude this company towards its customers, things very likely will go wrong

posted at 05/18/11

eve93

One Pretty Ideal Experience To Add

I purchased a maytag washer and dryer from AJ Madison about 6 weeks ago. They arrived in perfect condition and work fine. Worked with Victor, who was courteous and answered my questions about AJ Madison's really poor reviews.

I took a gamble and it paid off. We're very happy with how much we saved and the appliances work like they should, so no complaints.

posted at 05/22/11

specialkgb

TERRIBLE Customer Service

Stay away from this company if possible!! You will be on hold for forever if you have something you need to sort out with customer service. Even when you get through to someone, they cannot care less about you!

posted at 06/16/11

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