Rugs & Carpets in Eugene, OR
Rugs & Carpets
541-686-2130
Based on 2 reviews
541-686-2130
We special ordered laminate molding. After several trips to pick it up we had to wait another day or two when it came in or pick it up at the warehouse ourselves. This was after a call telling us it was there. We opted to drive to warehouse and pick it up. After inspecting the molding when we got home we discovered it was wrong color. We then tried to return it to exchange for the right product. We were then told we had to pay shipping costs back to Portland which would be over $30. Our original purchase was about $80. I could understand a small restocking fee. We were not told what their return policy was when we made the purchase. To get the right molding we would have had to pay again for molding we could not see before reordering, pay shipping charges and wait another week or 2 for them to order it and wait for their supplier to reimburse us the purchase price. Very poor customer service in my book. Will never recommend to anyone and will not do business with them again.
541-686-2130
If I could rate this business with 10 stars, I would. Hands down the best people to work with. Small order or large, these people are awesome. Tolerated my mind-changing estrogen surges with smiles. When I felt overwhelmed trying to choose tile, Craig & Jennifer helped figure out what I was looking for and what would fit my budget. If they didn't have it in the store, they brought in tile or met me a their supplier. I would use this business again without hesitation and highly recommend them.
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Worldwide > United States > Eugene, OR > Rugs & Carpets