Reviews

Based on 5 reviews

rachel1215

More of an attraction than a store.

I love REI--its one of those stores that even when you don't need to buy anything, you still like to stop by and check out their top-of-the-line sleeping bags, any new outdoorsey-techno stuff, or just bc its been awhile since you've had freeze-dried ice-cream (yes, it's delicious and chewy). The salespeople are great--they live, work and breathe this stuff. And being good looking doesn't hurt.

I'm happy they opened this new location in San Mo, even if its a little small compared to other REIs. In some coffee shops (e.g., Infuzion on 2nd and Wilshire), I've seen lil coffee mitts with REI discounts on them, exclusively for the San Mo location.

posted at 08/03/06

rackus

REI = Great Gear and Service

I've been a member of the REI Co-Op for over a decade now and as far as I am concerned there is no better gear shop (backpack, climb, ski, paddle, etc) around. This new Santa Monica location definitely continues that tradition. On top of that it's the largest REI that I've been in in the LA area with two stories of outdoor toys!

We were there gearing up for a family camping trip and the staff there were very friendly and actually knew about the gear they sell. They asked us all about the trip and seemed genuinely interested in our adventure.

posted at 08/08/06

rackus

REI = Great Gear & Service

I've been a member of the REI Co-Op for over a decade now and as far as I am concerned there is no better gear shop (backpack, climb, ski, paddle, etc) around. This new Santa Monica location definitely continues that tradition. On top of that it's the largest REI that I've been in in the LA area with two stories of outdoor toys! We were there gearing up for a family camping trip and the staff there were very friendly and actually knew about the gear they sell. They asked us all about the trip and seemed genuinely interested in our adventure.

posted at 11/12/06

rudette

Great store, great company

All their stores are very fun to shop and ogle at all the equipment you never even knew you needed - and the new Santa Monica location is nice and new feeling and spacious. I recommend becoming a member: you get 8-10% cash back on everything you buy, plus they have the most incredible return policy. You can bring anything back at any time, even years after you bought it, for a refund or replacement. My only gripe about this store is I wish they had cooler/trendier workout clothes.

posted at 11/18/06

dmurphy04

A crock: Return policy is a LIE -- I don't trust them anymore; High Prices

WARNING! Their return policy is a lie.

"100% Satisfaction Guarenteed" is plastered all over the store, behind the registers on a HUGE banner, on little cards by the registers, even on signs over the food products. No small print, just satisfaction guarenteed.

But they wouldn't accept a returned food item I didn't like. I had the receipt for the purchase I made nine days ago, but they said no. I even asked to talk to the manager, but he said no. Despite the fact the satisfaction guarentee has no small print anyware, apparently they don't take back food products.

The principle of it, even if the cost was modest, REALLY bothers me. They lie and can't be trusted, is the way I was made to feel. The manager was no help, and didn't appologize.

The return policy is untrue, and I never want to give them my money again.

BEWARE--they have top level prices and bottom level service! I say STAY AWAY.

I know I'm going to do everything I can do to take my business elsewhere. And I hope you, dear reader, do, too!

posted at 02/25/07

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