Reviews

Based on 7 reviews

1dannyboy

andrew chev auto repair

took my car in for service at andrew chev.. they didn't fix the problem the 1st time even when they replaced 2 hubs and wheel assy. had to go back because the clunking sound was still there and they changed a 3rd hub.... $1200. I don't think that the 2 hubs they replaced were bad, the car did not handle any better until the 3rd hub was replaced.
I asked for the phone number of gm. and they gave me the wrong number.... when I talked to the people at gm and then they talked to the people at andrew, andrew people were not helpful.... now who ever heard of having to replace 3 hubs on a car with 50,000 miles.... something wrong here... I think one should beware of them... service area was not very busy....

posted at 08/16/07

hp76

BE CAUTIOUS!!!

I own a 2004 Pontiac Grand Prix with about 84,000 miles on it. I bought it used, two years ago, from an older lady.
At that time, I bought an extended warranty through GM that would cover me to about 94,000 miles. So I thought I was all set!!!!! WRONG!!!
About 6 months ago I noticed that my car would sometimes NOT START. It was during the winter so I though it was just the cold weather (since I live in WI). After a few tries (3-4) the car would finally start. I had my battery looked at (by two techs) and they both said it was fine. So a few weeks past and it happened again. My car did not start. Finally after the 3-4 try, it would start. Then it started happening more frequently and I thought I should take it in. About two weeks ago, I was at work, and as I was leaving to go home for the day, my car would not start. GRRRRRRRRR! I had to get it towed to Andrew Chevy to get it fixed. The next day, the tech called me and said he found the problem. I was very happy, but a bit confused at the same time. He told me that it was my after market security system that was installed by the previous owner, that would not make my car start. I thought that was very weird, but I believed him. He told me that he would have to take the old one out and put a new "GM" one in. I asked him if that would be covered under my extended warranty, and he said no.
He told me it was going to be $350 for everything. I agreed to it and he began to repair my car.
I got it back later that day, and it seemed fine. It started up just fine and everything.
About 5 days later, I get into my car to run some errands, and wouldn't you know it........ my car WOULD NOT START AGAIN!!!!!!!!!!!! The same problem I had before was happening again! I was NOT HAPPY, as I just shelled out $350 to Andrew Chev that "CLAIMED IT WAS MY SECURITY SYSTEM"!!!!!
I took it back to the dealership and they said they would look at it again. Basically, I am VERY confused. I feel I was "taken for a ride" and lied to.

posted at 06/04/08

brianthunder33

They offer poor service with unfairly high fees

I would not recommend anybody to take your car at this place for any reason.
They charge ridiculous high fees just for car diagnosis without fixing the problem.

They charged me an amount about $100 for just 10 minutes easy check without fixing anything (an average car shop would charge you $30-$40). Then they asked me about $400 for repair, while at a regular car repair shop the work could be done under $200.
A part of the staff is also rude and unprofessional.

You have better stay away from them!

posted at 01/27/09

Miller

Rip Off Artist

I had went into Andrew Chev. in Dec. of 08 to look at the year end clearance event that they had. During my visit I had talked to a salesperson, but was not able to reach the deal that I was looking for, Upon exiting the store the person from G.M. they tell me was in from Chicago had stoped me and offered to sweeten the deal with a $250.00 food rebate and @$800.00 in gas rebates. It sounded good and we went ahead and purchassed a new truck. Upon registering for the rebates it was learned that you have to redeam your gas receipts every month for a min of $100.00 to receive a $25.00 gas card per month, OK I can deal with that. We sent our first month worth of receipts only to have them returned to us (delivery refused) I called the number (Disconnected) went back on their web site and found an alternate number (Disconnected) Contacted ANDREW Chev. and they acted like they knew nothing about it until I started to request to talk to the manager. Then all of a sudden they gave me another number to call when I got home, upon calling that number I got a recording to visit (Gasilineredemptionresolution) Went there to find out that the rebate company filed for CHAPTER 11 in NOV. of 2008!!! Andrew knew they were luring buyers in with junk rebates. I had went back there to talk to one of the owners only to be told (If the rebates anr not a writen part of your contract then there is nothing we can do) Another words we F___ed you Deal With It!!! They would not even replace the rebate with one that is current rather then bankrupt. Beware of Andrew Chev. The bottom line is we purchassed the truck on Dec. 27, 2008 and the Gasoline rebate company that they were they were offering certs for had alreeady gone bankrupt in Nov. They knew the S--T was no good!!! Just a bunch of BS. Dont Trust ANDREW CHEV.

posted at 03/13/09

Chipgeorge

Extremely Poor Service

Usually being ripped off by a dealer's service department wouldn't rate but these guys were really BAD.

Go in for one thing and the multiplier effect there was astounding. "you've got no time left on these (fill in the blank) and its likely to fail anytime." pitches were nauseating. Asked them to call the body shop to stop over and give an estimate on a dent and they didn't do it. Asked for my replaced parts and they didn't do it. They did manage to make the air conditioning condenser vanish before I could see the "leak" it had. Asked about products that might seal the leak, they had never heard of any. My Jeep's condenser leak was sealed quite effectively for the 5 years I had it by such a product. When in for another problem (mice nesting in the wheel well) they told my wife the suspension was about to fail but when they hit me for $1700 to replace the condenser they never brought it up. Guess they thought they'd covered enough boat payments for that visit already. Drive somewhere else. This place isn't just the usual dealer rip off.

posted at 06/12/10

driver9999

I disagree!!!

I really do not understand the poor reviews given to Andrew. our family owns 4 vehicles, two of which were purchased there. We currently have all four serviced there regularly and we have never felt as though anyone we dealt with was in any way shady or dishonest. We have has body work done there as well and were very pleased with the results. I have personally met and spoken to Andy Schlesinger on more than one visit and was impressed with what I believe is his desire to provide good service to his customers. I have been driving for 40 years and have been to many Milwaukee area dealerships so I believe I know a thing or two about them. We intend on continuing to patronize the Andrew dealerships and would urge others to do so as well and form your own opinion.

posted at 08/04/10

MikeWI

Best place to buy a car

I recently picked up my second car from Andrew Chevrolet and I was so easy. I sent for a quote online to a number of Chevy dealers in town and Andrew was quick to reply. Their price was competitive but what set them apart was the service. With other dealers I felt like I was just another quote. Andrew was the only one to be sure I got the exact car I was looking for. I really enjoy my new Cruze.

posted at 06/21/11

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