South Metro Animal Emergency Care

South Metro Animal Emergency Care

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Veterinarians in Apple Valley, MN

Veterinarians

Contact Information

Location

14690 Pennock Ave,
Apple Valley , MN 55124 United States
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About South Metro Animal Emergency Care

COVID-19 Update
Our normal hours of operation are 6PM-8AM, Monday through Thursday, and 24 hours beginning 6PM on Fridays until 8AM on Mondays.



Please call us at 952-953-3737 to find out how we are working to limit exposure and what you will need to do when you get here. Please ensure that you have called us before bringing your pet to us, so that we can expect the required forms prior to your arrival.



We remain with curbside operations only except for end-of-life outcomes, which we can only allow two (2) family members in for what we understand is a very difficult time for you and your family. We can refer you to at-home end-of-life services if you have more than two family members wishing to say goodbye, or if you prefer to stay home.



Masks are required when interacting with staff regardless of being outside for triage or inside for end-of-life outcomes.



Please be aware that our wait time can be quite long and phone lines may be busy due to new protocols that are in accordance with CDC guidelines. We appreciate your patience and understanding.

Thank you for entrusting us with caring for your pet and you during these unprecedented times of the COVID-19 pandemic.

Reviews

South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
South Metro Animal Emergency Care 2

Based on 7 reviews

South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
1 5

Horrible Vet

I've had my dear kitty for ten yrs since he was 8 wks old. Healthy,obedient cat always on the same dry food and always taken care of. I first called this hospital hoping to get some answers on what I can do at home to try to help him...
posted at 10/08/10
South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
1 5

Horrible Vet

I've had my dear kitty for ten yrs since he was 8 wks old. Healthy,obedient cat always on the same dry food and always taken care of. I first called this hospital hoping to get some answers on what I can do at home to try to help him...
posted at 10/07/10
South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
4 5

Committed to great care

Open at the times when all other vets are closed(and only at those times), because emergencies happen at all hours! I had to bring my dog here when she was hit by a car on a Friday evening and they saved her life. I had to bring two cats here for blocked urinary tracts and they saved them too.
It was at a hefty price, but my animals were still alive when it was all done!
They are caring and understanding and offer a necessary service..
The only downside other than high price was that I had to pick up my animals and bring them home or move them to our regular vets office when they closed(during regular vet hours). That was inconvenient but understandable.

PROS: Hours
CONS: Don't keep animals there while they are closed, you have to move them
posted at 11/02/05
South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
1 5

Horrible Vet

I've had my dear kitty for ten yrs since he was 8 wks old. Healthy,obedient cat always on the same dry food and always taken care of. I first called this hospital hoping to get some answers on what I can do at home to try to help him since he suddenly was a little wobbly when he walked. The woman I talked with was very stern and didn't not let me finish explaining, she simple kept say,WELL YOU NEED TO BRING HIM IN, BRING HIM IN, I DON'T KNOW WHAT'S WRONG. And I understand your busy and you haven't diagnosed him but the interruption and tone was totally unnecessary. His symptoms became more severe and as I hoping to bring him to a day side Vet I was too worried about waiting and causing him more pain, so I brought him into this clinic. Immediately before I checked in at the desk they took him from my arms and to their back room without asking me first or anything. By the time I was checked-in and in a room waiting for my baby, the vet came in very calm and started talking to me withou
posted at 10/07/10
South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
5 5

Emergency weekend

The entire staff at this emergency facilty was dedicated to saving my pet when he was so ill. They were so caring and professional. I would recommend their hospital to all pet owners who need help with their pets on the weekends.
posted at 07/29/02
South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
1 5

NEVER TAKE YOUR ANIMALS TO THIS VET!

I've had my dear kitty for ten yrs since he was 8 wks old. Healthy,obedient cat always on the same dry food and always taken care of. I first called this hospital hoping to get some answers on what I can do at home to try to help him since he suddenly was a little wobbly when he walked. The woman I talked with was very stern and didn't not let me finish explaining, she simple kept say,"WELL YOU NEED TO BRING HIM IN, BRING HIM IN, I DON'T KNOW WHAT'S WRONG." And I understand your busy and you haven't diagnosed him but the interruption and tone was totally unnecessary. His symptoms became more severe and as I hoping to bring him to a day side Vet I was too worried about waiting and causing him more pain, so I brought him into this clinic. Immediately before I checked in at the desk they took him from my arms and to their back room without asking me first or anything. By the time I was checked-in and in a room waiting for my baby, the vet came in very calm and started talking to me without my cat in the room. Before she could finish I demanded to see him because naturally your animal depends on you and in severe cases as such would want to be with his owner whenever possible. She said," Oh yeah, let me grab him for ya." she came back in and explained all sorts of tests she needed to do just to figure out what was going on to make sure he didn't have "a tumor the size of his kidney" yes, she said exactly those words. Treatment for baby was much too much and I didn't want him to live a life with certain treatments and suffering because she couldn't tell entirely what was wrong with him. I wanted one more night with him so I took him home. She flew out of the room to where we were and said," I just want you to know by not doing anything tonight, your deciding his fate." It ended with me crying hysterically and telling her she's been so desensitized by her job she has no understanding whatsoever for these cases. She denied it and kept saying she does understand, but you can never understand the life of an animal you did not live with. The basics of this vet I want people aware of: she will be stern, and downright mean. The box for cremation which is tiny and white with a ziploc inside is $162.00. They will take your animal from you right away without telling you what their doing.They take about two wks for you to get the ashes of what you hope is just your animal. I have never wrote a bad review but when it comes to something I love and being treated so negatively and greedily I want other people to know to take their animals to a more trusted and knowledge vet. Make sure to give your animals all the love and time you can, you never know when something might strike up.
posted at 10/07/10
South Metro Animal Emergency Care 952-953-3737
14690 Pennock Ave,
Apple Valley , MN 55124 United States
$
1 5

Horrible Greedy People work here

If I could give it zero stars I would. I took my cat here on a Sunday when I thought all other vets were closed and he had a bladder infection. The vet kept him all day. When we picked him up he told us how mean our cat was and that they couldn't do any tests because he wouldn't "cooperate".... um... hello, he is sick, your a stranger, and he's scared......
Even though they couldn't do any tests they still charged us almost $700 and gave us bad advice. He said to switch to all wet food immediately. My husband was leery since you are supposed to gradually switch pets food but hey he's not a vet so we did it. Well our cat got bad diarrhea all over himself and needed a bath the next day. A couple of months later he was exhibiting the same symptoms so I knew the bladder infection was back and of course it was a Sunday. I called this vet and asked if they could just give me the antibiotics and pain meds they did before but all I got was an attitude from the witch on the phone and her mantra of "we have to do tests on him" i wondered if she was referring to the same non-existent tests they charged me $700 for before???
Turns out that between the hours of 10 to 5 on Sundays Banfield vet inside Petsmart in Eagan is open so we brought him there. It was 1/8 th of the cost and they loved our cat, were very sweet to him, and sent us home with medication and a prescription for urinary tract food that ... surprise... the good vet said we should mix with his other food until he gets used to it.
Bottom line, the Animal Emergency Care clinic has a bunch of heartless, greedy, quacks working there that can't tell a cat from a dog... save your money and go somewhere else!
posted at 10/20/10

Business Details

Company name
South Metro Animal Emergency Care
Category
Veterinarians
Rating
2.0 (7 reviews)

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South Metro Animal Emergency Care

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