Frontline-Focus LLC

Frontline Focus is a Call Center Quality Assurance Company that focuses on Behavioral Health Intake and admissions Departments & Hospitals, as well as Addiction Treatment Centers.

Our programs provide objective feedback on the quality of the first and one of the most important interactions with your facility – the phone call. We offer a wide array of programs and services designed to improve the quality of every interaction with every caller.

Our experience has taught us to measure call center activity in ways unique to behavioral health hospitals. All of our programs are designed to provide the objective, impartial feedback needed to measure the quality of each phone interaction conducted by your Behavioral Health Admissions or Intake staff.

OUR HISTORY
Founded in 2003 (formerly “Channel Watch)”, we have helped many behavioral health hospitals, departments and addiction and recovery facilities improve performance and patient experiences, increasing overall patient satisfaction.

Make Every Patient Experience A Great One
It's all about the patient! Hundreds of healthcare facilities rely on our training to improve call center performance and customer experience.