SearchUnify

SearchUnify is a unified cognitive platform built on the core of cognitive technology & machine learning. It unifies disparate information silos to create a single repository while ensuring the security of organizational data. Its AI fuels an insights engine & powers a suite of next-gen support applications, namely Intelligent Chatbot, Agent Helper, Escalation Predictor, KCS Enabler, & Community Helper. These robust apps work in tandem to revolutionize information discovery by surfacing relevant content across verticals while personalizing it on the basis of user intent & behavior, thereby elevating self-service & support outcomes.