Best Connections Answering Service

You can be polite and still not be helpful. You can follow the letter of “customer service” protocol and still leave a bad taste in the mouth of the customer. What makes a truly amazing customer service experience is CARING. It is understanding that our customers have happy pictures in their minds too. In truly caring for the customer, we are acknowledging their happy pictures. We don’t have a copy of their exact pictures are but if you listen carefully -most people at least hint at them. We may not be able to fulfill those happy pictures; think airline flights cancelled because of weather. But if we treat the customers as PEOPLE with HAPPY PICTURES, we can show compassion, we can at least acknowledge that the picture is now broken, THEN we can move on to patch up the picture as best we can.