Apria Healthcare
Elder Care in Morton Grove, IL
Elder Care
Elder Care in Morton Grove, IL
Elder Care
6376 Oakton St.,
Morton Grove ,
IL
60053
UNITED STATES
847-470-0651
Based on 1 reviews
847-470-0651
Apria HealthCare Sept 2, 2011, these folks were contacted by my doctor\'s office to supply me with an oxygen machine. I wouldn\'t even hear from these folks until Sept 12th. I don\'t remember exactly the gist of the conversation. Since they never followed up by coming to my place, I called a few days later. Evidently, they felt a need for an oximetry test.(this is totally painless) I explained I\'d had such a test fairly recently. Maybe I didn\'t need the test? On Sept 16, a Friday, my doctor\'s office called me, explaining that I really need to just take another oximetry test. OK, no big deal, its totally painless. I woke up on Mon, Sept 19, 2011, wondering why this company still had not contacted me. I called my doctor\'s office. They told me I was impatient, it was only the previous Friday that I\'d agreed to take another oximetry test. What they\'re missing: at this point 17 days have passed since Apria Healthcare had been contacted by my doctor\'s office. ------------------------------------------------------------------- Why did it take 17 days to get to this point, a point of nothingness? Still nothing has been done. I told my doctor\'s office that I would not allow any of Apria Healthcare\'s people in my place. -------------------------------------------------------------------- I called a friend, talked about stuff. During this call, my call waiting showed an incoming call, which I didn\'t take. After the call with a friend was over, I followed up on the caller who wanted to interrupt my phone call. I went through a lengthy listen-to menus thing that made no sense. I finally got through to this company, it turned out they were NOT Apria Healthcare. I had to call the number, as I\'d been called by this number so many times. If that number were Apria Healthcare\'s, then shame on me, the fault is mine, for not picking up on Apria HealthCare\'s calls. ------------------------------------------------------------------- Well, it was NOT Apria Healthcare that had been calling. When you wait weeks for a company to call you, you need to answer your phone pretty often, you never know when it might be that company. Then, of course, there\'s that feeling of profound disrespect you get, you can\'t believe people would treat you that way. My doctor says I should have an oxygen machine. I really don\'t think I need one, but occasionally my asthma does scare me. And really, whose opinion is more important in deciding to take or not take an oxygen machine? Of course, my doctor\'s opinion matters most. --------------------------------------------------------------------- Anyway, on Mon 19Sep2011, after talking to my doctor\'s office, then calling this recent caller, who had called so often, I realize that Apria Healthcare has made no attempt to contact me.(Except for the call on Sep 12th, on which they never followed up) On the Apria Healthcare website, they make a claim that they often have necessary medical equipment in a patients home on the same day as the doctor puts in the order. When my doctor\'s office put in the order for an oxygen machine, it was the morning of 2Sep2011. Seventeen days later, these people at Apria Healthcare have done NOTHING, not even arranged for the mandatory test before I could get the machine. For simplicity of understanding, and for me, should I go back to this, here are the dates: Apria Healthcare was first contacted by my doctor\'s office Friday, 2Sep2011. They called Sep 12, I really don\'t remember much about the call. A few days later, I called them, asking what they were going to do. On Monday, 19Sep2011, when I finally lost my patience, I did finally call Apria Healthcare and told them I wanted nothing to do with them. This was most likely a waste, as I doubt they would have EVER called, anyway. I\'m fairly confident of that. ------------------------------------------------------------------- Customer \"service\" answered, they had no explanation for the long delay. I asked them if they had ever intended to call me. Their answer: of course! I thanked her for her willingness to lie, then hung up. Yes, I was wrong. I probably should have given them a few more months to see if they would ever call. --------------------------------------------------------------- I searched for reviews of Apria Healthcare, found some at \"Yelp\" but these were for Apria Healthcare out in California, in 2 different California cites. I was reading some of the most awful things--insurance in some cases had picked up the cost, yet Apria Healthcare tried to double bill the patient. This seems to be a common complaint. There were a few other complaints of being sent wrong supplies, and even after Apria Healthcare was informed that the supplies sent were for the wrong machine, they continued to bill the patient\'s credit card. ----------------------------------------------------------------- Maybe I\'m lucky Apria Healthcare won\'t help me. What price would I pay in the end? DON\'T, under any circumstances, give these people a debit or credit card number if you don\'t need to. From the reviews I\'ve read, they\'re none too honest. ------------------------------------------------------------ I don\'t imagine Apria Healthcare will attempt to bill me or Medicare for providing me with absolutely nothing, but I\'ll be watching Medicare statements closely. I would turn them in for fraud in a heartbeat. I can probably survive the lack of an oxygen machine. Can you, or the people you care for, survive without their medical equipment/supplies? Ask yourself that question. ------------------------------------------------------------------ To help you remember the name of this company, to hopefully avoid them, think of a little orange apricot. Then think \"Apria\", as in \"Apria Healthcare\".
Worldwide > United States > Morton Grove, IL > Elder Care