Business Closed
Beauty & Spas in San Antonio, TX
Beauty & Spas • Ski & Snowboard
Beauty & Spas in San Antonio, TX
Beauty & Spas • Ski & Snowboard
,
San Antonio ,
TX
78238
UNITED STATES
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Based on 7 reviews
R.B.
For a new car buying experience, it was excellent. Priced around town on the Internet, Ancira Chevrolet off Loop 410 & Bandera was a little higher in sticker price buy $100.00 to $200.00, but offset that with a great trade in price and...
Terrible Customer Service & Broken Promises
We recently purchased a convertible here. Everything seemed on the up and up at first. It took about a year, many phone calls, emails, letters and even trips to San Antonio to find out that they will not honor the promises their...
Great Shop!
This is a great place to have your car serviced, checked, or repaired. The shop is clean and the staff are very helpful and friendly; they treat customers with respect and seem very knowledgeable.
buy at your own risk
bought a used car from ancira chev on 2/10/2008. when i bought the car they had to keep it for nine days to fix several problems before i would take possession of it so they had plenty of time to take care of these issues. first piece of advice is to check all areas of the contract very carefully before giving them any money. especially the extra charges.
Terrible Customer Service & Broken Promises
We recently purchased a convertible here. Everything seemed on the up and up at first. It took about a year, many phone calls, emails, letters and even trips to San Antonio to find out that they will not honor the promises their salesmen make.
Not so friendly
We took our car to Ancira Volkswagon to get the timing belt replaced and they gave us a rental and it seemed great. Then we went to pick up the car and when they brought it out there was a large dent in the front panel. When we brought it up they said they would take care of it, but had not mentioned it. It seemed as if they wanted us to leave the lot without catching it, so they would not have to fix it, but they did not deny it happened there. We were okay that they would fix it, but would have to bring it back another time. We drove the car straight home and parked it in the garage. The next day my wife went to go to work and drop my daughter at day care and the car would not start. It also dumped GAS all over the garage. That could have easily started a fire injuring my family and taking the house with it. We did get lucky and nothing happened, but the garage now smells of gas. I had to take the kids to school and my wife to work along with calling to get the car towed back. This caused me to have to take a vacation day from work. They towed the car in and it got there at about 9:40 and they said they were going to get right on it. I waited until 3:00 to call and find out what happened, since they never called me back and they said that the fuel line clamp had come off somewhere in the timing belt replacement and the fuel hose had come off. At no time did they apologize or act like it was their fault or show any concern for dumping gas all over my house. So now we had to go pick up the car and while I was waiting for it to get fixed I had looked over the bill and noticed they charged for the water pump twice on the bill. When my wife tried to show them on the bill that it was charged twice the receptionist at the desk acted like my wife was stupid and that it was only on there as a description. After trying to show her over and over again it finally took another person to show that we were over charged. After implying that my wife was stupid the receptionist then rolled her eyes at my wife when she found out she was wrong. We did get the refund for the $112, the gas leak fixed and the original maintenance completed, but now we have a large dent in the car, no apology for what they did and we still have to go back again if we want to have the dent fixed, but are not sure after the experience we last had. My warning is please read over your bill, take pictures of the car before you go in and get ready for some bad customer service. One last thing is they place a shop charge on your bill to pay for the clean up of chemical used in the shop on your car, because they care about the environment and disposing of it correctly. I would like to know when they are going to pay me for the gas dumped all over my garage and the clean up of the streets between there and Alamo Ranch area.
Liers
I have not so good credit and they offer the so called "Guaranteed Financing" and was told with $1,500.00 I could get into a vehicle, well they showed me vehicles I could get into the first one sounded like it had a whole in the front and you could hear all the air coming in through the dash. the second I like but by the time I came up with the daown payment it sold, I looked at others, found one on another lot wouldn't pass, then they showed me 2 others that I would have been able to get into I chose the bigger vehicle of the 2, then they come back with you need more money down, why show me vehicle's you know I can't get into, I had a bad experience back in 1998, 2000 & 2010 (2000 was at the Nissan Location) I guess 3rd time is a charm to fully vow never to go to an Ancira dealership ever and vow to let my family and friends know and anyone else I have the opportunity to inform not to buy from the Ancira family. Stay away from them, they will cheat and lie just to try and get your money, I was smart I walked away and went somewhere else and got a newer vehicle for the same monthly payments they were quoting me, and with a year longer warranty they were gonna give meWorldwide > United States > San Antonio > Ski & Snowboard