8600 Sw Barbur Blvd.,
Portland , OR 97219 UNITED STATES
Based on 8 reviews
GOOD not GREATLet me be perfectly clear- this is a good place. Prices are a little up there, but the quality of food backs it up. I like to go early to avoid the wait, but since this unfortunate economy, it's not as thriving as it used to be. I've been a semi-regular customer for a few years. I was in 2 weeks ago in fact. What I like most, besides the GREAT coffee and food, is the atmosphere. I swear, the place hasn't changed in years. I guess I'm not big on change so it appeals to me. There are so many great things about this family owned establishment, I have only one con- customer service. I'm not singling any one of the ladies out, I've just noticed a swift decline in the way they used to genuinely care about the title of "customer service." I don't mean to speak poorly of employees, it just lacks the appeal it once had. If an employee or supervisor reads this, I would suggest some kind of workshop, or lesson on the extreme importance of caring for customers. That's what keeps people coming back, besides the food, of course. If I am speaking with complete honesty, I would rather enjoy my meal alone in silence than listening to, at times, very inappropriate discussions, vulgar language and the lack ( and laughs) of caring for customers. It's a place worth going to, but I was very disappointed in the majority of the staff.
Worst service ever/too long of lines to be treated so poorlyMy fiance and I came in because of hearing such great things about the food and ended up waiting AN HOUR AND FIFTEEN MINUTES. We finally got sat down and our server seemed a little off-she wouldn't make any eye contact with us and obviously was new at her position. She didn't know answers and seemed really anxious to get away from our table to help another. It's a really busy place but we were not checked on once. Only when our food and check was brought to us. And she got my order wrong-I didn't want to wait so my fiance just ate it. It was awful service and the food might have been good if the server paid any attention to what I had said. All the servers seemed a little flustered and uncomfortable. It was an awkward environment to be in. Like we were being rushed in and rushed out. It was awful. And I am preschool teacher and babysit all the time-so from the previous reviews, I wont be bringing any of my kids in. Don't waste your time. We had a wonderful experience at the Stepping Stone Cafe in Portland. Very fun, Kid friendly and no scary waitresses.
Inquiry- Can Anyone Answer?I apologize for asking a personal question in this particular forum, but I was wondering where a particular server went. Unfortunately I don't recall her name, but she was employed at this restaurant for a few years. I was wondering if she had moved to another establishment. I, along with my family, have been in on several Saturday mornings and she has not been there. If another employee or manager sees this, I'd be pleased to know if she was simply on vacation, or if she had indeed moved to another restaurant. She was so sweet to our family, I can't believe I never caught her name! My 3 year old daughter adored this young lady, so any knowledge about where she went would be greatly appreciated. She had brown hair, average height and always wore a bow in her hair when we saw her. Thanks for any info!
GREAT Food, but where did server go?I'm responding to the other inquiry about the server who used to work at this restaurant. Her name is Caitlyn. I asked another server what happened to her on our laast visit, but got a bit of an attitude and no info. Our family has been coming to the Pancake House for years, but after being served by her and experiencing her charismatic and caring attitude, we waited only for her tables/section. It's rare to find good customer service but this girl really shined. I watched as she embraced customers as if they were family, not just to us but every customer. Of course, the quality of food is incredible and the coffee is to die for. Needless to say, this restaurant comes highly recommended. However, without this particular young lady, it seems dull. She used to make such a fun production out of our twin boys birthdays every year! We are saddened by her departure and I speak for our entire family when I say that she will be missed.
Rip offI have always loved this restaurant and have been to many of their locations across the country. I usually get the Dutch Baby when I have the extra time to wait. What I don't understand is why the prices at the Portland location are 50%+ higher than any other location. I had breakfast by myself and the bill was $20 for a small waffle, a bowl of strawberries, and cup of coffee. While the food was decent, it didn't knock me over, particularly to the point that it justified a $20 bill and I was still hungry when I left (and I'm not a particularly big eater, I usually take 1/2 of my restaurant meals home for leftovers). And this was after waiting 15 minutes to be seated on a weekday morning and being stuck in a corner seat that I could barely get into because of the cramped quarters. I will not be going back to the Original Pancake House again unless I travel back East where the prices match the quality and quanity of food you receive.
Watch outWe had a cup of tea and a cup of coffee totaling $6.50. Oh and my $4.00 tomato juice. $10.50 in beverages. When I asked what the $6.50 was for, they said it was for the tea and coffee. She also mentioned it was because they have a special coffee. Makes sense when it comes to the "stash" tea I got for $3.25. Bet that was a "real special" blend just for them! My meal was overpriced as well. I ordered an omlet and I guess it comes with a side of pancakes. That way they can justify it being an $11 omlet. If you want to eat way too much, this is probably the place.
After and absence where did the quality goI have been going to the Original Pancake House since the 50's with my grandmother. After a tour in Europe my wife and I went back and what a change in a few years! Crowded, like they squeezed in every table possible, horrible coffee, mediocre food, poor service and way over priced. We will not be going back.
Overpriced and not very nice.We went on a Saturday. Didn't even get to eat because they take ONLY checks and cash. Guess they think they are too good for those of us who prefer to use debit cards. From eating there as a child, I do know they are over priced. The wait was long. The hostess acted like she didn't want to be there, and she just assumes you know how their waiting line works. They gave us a stub with a number. Not even a "good morning" was said. We'll find another place to go, like Banning's in Tigard.
Worldwide > United States > Portland, OR > Restaurants