11 W 18th St.,
New York , NY 10011 UNITED STATES
Based on 18 reviews
extremely disappontedfor the same price in appliances, you can go to PC Richards for better customer service. Seems the staff there care more about the food they consume, rather than serving their customers. The people they use to deliver the products don't care about your property and have no clue as to how to remove refrigerator or stove doors. Following up with them is a nightmare and you get the run around. My other appliances were ordered with PC Richards and had a great experience - from the sales person and the crew that delivered and did the installation. Krups should be ashamed. . . . .
FantasticWe've just remodeled our fourth kitchen and used Krups for the second time. Wayne has been just great spending time with us, brainstorming all our options etc. Our new Capital range had an issue and he immediately hooked us up with service. Our new hood was damanged in shipment and he got us a replacement immediately and had the delivery people take the damaged one back. I can't recommend them enough.
amazing they have been in business this longLOUSY customer service, they keep giving conflicting information, Wayne is completely useless and misinformed on every issue we had. It's like pulling teeth from them when you get to speak with someone. On hold for 20 minutes only to be thrown in voice mail with no call backs. Prices are average, and staff are well below average.
SMALL TOWN FEELING IN THE BIG CITYI just finished a purchase with Krup's and the whole experience was just a pleasure. I came in looking to replace my stove, they were very helpful in helping me make a decision. They took me thru the choices, and were very patient without pressure to buy.
Completely Satisfied with KrupsI renovated a multifamily home with 2 complete kitchens and about $12,000 worth of appliances I got from Krups. Wayne was extraordinarily knowledgeable and helped select the best appliances for each unit (one unit was low end, the other high end). For example, he knew that an Elkay sink which the manufacturer itself claimed wouldn't fit in a 24 cabinet, would indeed fit, and knew that a KitchenAid fridge, which the manufacturer listed as being 28 deep, was in fact 30 deep. He was even able to troubleshoot a washing machine install just by hearing the problem over the phone.
GREAT FINDJust did a kitchen renovation, Which is not easy. Krup's was great. There knowledge and prices could not be beat. It was truly one stop shopping, Appliances, plumbing fixtures, And to my surprise they got me a Samsung tv at a price lower then Best buy.
Nobody homeThese people can't even be bothered to pick up the phone during regular business hours! Instead of finding out whether they carried what I was looking for, I ended up in a series of dead-end voicemails time and again despite multiple calls. Took my business elsewhere...
Everything you need, plus good pricesThis tiny Chelsea showroom has everything you could possibly need for kitchen and bath at prices well below retail from appliances to fixtures and faucets to cabinets. And they have designers who will do layout for your new space. The atmosphere is crowded but kind of campy and fun at the same time. Worth checking out.
A Disaster Waiting To HappenI'm sorry I ignored the negative review. I decided to plunk down $2,500 plus for kitchen and bath appliances and ended up in voice mail hell. I brought the manager my measurements When a sink didn't fit, I got a $250 "restocking" charge, even though we relied on his expertise to choose appropriately. Talk about chutzpah! We also waited two months for a shipment they couldn't seem to ever remember, and a totally unannounced delivery of the "restocked" items. Shop at your peril, all ye who enter there!
new kitchen proHaving closed on my apartment, I went to a few retail stores in the city to remodel my kitchen. Most of them were rude and uneducated in the merchandise. I found the employees at Krup's to be extremely knowledgable and helpful. I would not hesitate to recommend them to my friends and family. They did everthing from designing my kitchen to walking the appliances up 3 floors for delivery. Very pleasant and great prices.
wide selection, can't get the job doneThis place has everything, but crowded conditions and overwhelmed staff make it impossible to navigate.
Worst customer service in the industry!!!!DO NOT SHOP HERE!!! They have the worst customer service of any store I have ever dealt with. They are completely disorganized, everytime you call you sit on hold for 15 minutes and then they tell you someone has to call you back - but they never do and you have to keep calling them back and sitting on hold... I have no idea how this company manages to stay in business.
Avoid at any cost!I have use them over years since 1990. I had not made a major purchase until two years ago. Last year I needed a heavy duty AC and it turned into a nightmare! The salesman was uncooperative and uncommunicative. I could not get a return phone call. I had to make several trips back to the store from my Washtington Heights apartment. When the wrong AC arrived because they didn't ask me about 30amp vs 20amp service load, they took it back but I waited two months before getting the replacement. The installers were OK but what a mess they made on the newly painte walls. (Do these guys ever wash their hands?!) In all i spent four months trying to get the unit and by then the season was over, and the summer of 2006 was hot!
So SoJust an average kind of place and likely overpriced for what you get.
Buyer BEWARE!Lousy customer service, same prices as PC Richards. Staff couldn't care less about its customers, more concerned with shoving platters of food down their throats. Nasty attitudes, they keep you on hold for 15 minutes then throw you into voice-mail.
Not recommendedAverage prices, lousy customer service - will never go back. I had never seen such a bunch of lazy employees that couldn't care less about your valid issues. Shame - and in this economy, you'd think the owners would want employees that make them look good or have happy customers to come back or even spread a good word. No excuse for rude, obnoxious behavior, phone calls never returned, or put on hold for 15 minutes before being thrown in voicemail, only to have your calls ignored. Noone there does their job so don't expect them to go an extra step for you.
HORRIBLE!We got a high end stove - over $2000, it arrived broken, they gave us the runaround for weeks.
Ya Just gotta go to KrupsI admit the first time you deal with these characters they can be confusing, but once you get into their swing and style, you fall in love with the gang. No one beats their prices. They always come thru on customer service. YES they are hard to reach on the phone, you need to go there and spend face time with them. Plan on making this an event and bring coffee or something with you and have fun, as they will find you the lowest prices. You need to have faith in them, that they will come thru, they have not ever let me down..
Worldwide > United States > New York, NY > Hardware