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Jack_rawlinson.
10/20/05
Truly appalling service
Laptop repair. I stressed urgency and offered to pay extra to expedite the process. This was ignored. I was told they would call me back with an assessment the next day. They did not. I called them, and was told the motherboard was gone and possibly (why didn't they know?) the LCD; that the machine needed to be sent to HP. I told them to go ahead ASAP. A week later I discovered that they were still waiting for me to pay upfront before sending on the laptop! I'd not been told I needed to do this. The machine has now been at HP for over a week and in spite of many calls I have no idea what the status is or when I will see my machine again. Only twice have the staff called me; on every other occasion I have had to chase them, to no avail.
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general information
Staples
is categorized under
Electronics , Printing Services , It Services & Computers , Local Services , Office Supplies & Equipment and is located in
New York, NY .
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Broadway. New York customers.
Staples has 1 reviews.
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Staples
New York Electronics , New York Printing Services , New York It Services & Computers , New York Local Services , New York Office Supplies & Equipment
( New York City,
NY)
business categories were viewed 834 times, New York businesses received 62 comments and reviews for the last month.
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