Southwest Auto Tow

Farheen ibrahim.

Dallas, TX

Absolutely horrible and dishonest business. Not only was my car towed from my apartment complex from where I live (unauthorized, towing charges were refunded by my apt complex), but they caused $1800 in damages to my car body (deep paint scratches). When i filed a claim within 48 hours, the claims rep - Patrick- called to YELL at me over the phone, denied my claim, threatened me, and condescended to me. Perhaps he thought I would back down because I am a woman? Perhaps because I'm not a white male? Perhaps because he thought I was unaware of my rights under Texas law? I'm not sure, but he was promptly notified that I was a law student and I knew my rights under the law and I have researched his company, which only infuriated him further.

First class customer service (website)? Absolutely fraudulent business and they treat you like a criminal after they tow your car and cause damage to it. I reported them to the BBB. I also let my insurance company know and they will pursue the towing company and their insurance should I choose to file a claim with my insurance company. I sincerely feel sorry for you if you ever get towed by this company.

If you are wronged, I would suggest you read the Texas Occupational Code on towing - it lays out all your rights and what you have to do to recover from them. Apparently they don't like it when you are aware of what is granted to you under Texas law (just mention it and the response you will get is absolutely ridiculous). By the way here all their information:

Mailing: Ms Joann Messina P.O. Box 29304 
Dallas, TX 75229

I believe they are insured with Farmers Insurance (they claim to have insurance, but this has not been verified)

The towing facility itself is in a VERY bad part of town, and the "booth" that you slide your card and information through is horrible. Expect horrible customer service and even worse business practices. "