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Saks Fifth Avenue
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310-275-42119600 Wilshire Blvd.
Beverly Hills, CA 90212
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Stephenfriedman.
05/05/11
VIOLATION OF RETURNS AND EXCHANGES POLICY
With the original sales receipt, I attempted to return a Torino Belt that was was purchased on June 11, 2008 at the full retail price of $425 plus tax at the Beverly Hills Saks Fifth Avenue store. The belt was never worn and was in salable condition. The Department Manager denied the return stating that too much time had elapsed for a merchandise return.
The Saks Fifth Avenue original receipt dated June 11, 2008 states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. We will gladly exchange, replace, or credit your purchase when it is presented to any Sales Associate in saleable condition at any one of our stores. Merchandise presented after 60 days will be credited based on the current selling price." The Saks Fifth Avenue website today states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Full-priced merchandise, with the exception of watches and jewelry, presented after 30 days will be credited based on the current selling price." The identical Torino belt was being sold at the Beverly Hills Saks Fifth Avenue store today for $425.
I was not demanding a refund but was expected a store credit. The Beverly Hills Saks Fifth Avenue Men's Store has clearly violated the published Corporate Returns and Exchanges policy.
The Saks Fifth Avenue original receipt dated June 11, 2008 states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. We will gladly exchange, replace, or credit your purchase when it is presented to any Sales Associate in saleable condition at any one of our stores. Merchandise presented after 60 days will be credited based on the current selling price." The Saks Fifth Avenue website today states: "At Saks Fifth Avenue, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Full-priced merchandise, with the exception of watches and jewelry, presented after 30 days will be credited based on the current selling price." The identical Torino belt was being sold at the Beverly Hills Saks Fifth Avenue store today for $425.
I was not demanding a refund but was expected a store credit. The Beverly Hills Saks Fifth Avenue Men's Store has clearly violated the published Corporate Returns and Exchanges policy.
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Citysearch User.
03/17/11
Great locksmith job
I needed a locksmith to open my truck door and I looked online and found these guys to be the best amongst the reviews. I hear horror stories about phony locksmiths all the time so I was a little appr...
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Citysearch User.
01/27/11
Great work
I was locked out of my condo when my key broke in the lock. i tried getting the broken key but it got worse. I called locks men and they came and removed the broken key. The installed a new lock and g...
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Citysearch User.
01/23/11
Well done, guys!
I run a leasing agency so I have to deal with locksmiths on a weekly basis especially in April since May is our big move-in month. Most locksmiths I only hire once because of the poor job they do or h...
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Citysearch User.
01/03/11
Amazing autocar services!
I've used Saks Fifth Avenue Locksmith several times a week for my business. They are reliable and have never made me a bad key...They are my permanent Beverly Hills Locksmiths...?
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Menthy.
12/24/09
Rude SA in designer handbag dept
My friend found a handbag she liked but the price tag was gone. So we asked the SA to help us check the price. While she walked to the computer to check it, I found the price tag and tried to tell her about it. She didn't take a look but kept on saying: "No NO, that's not it. I know that's not it." I was a little bit bothered by her attitude but waited in patience while she browsing through the computer system. She couldn't find it there so she started flipping through the catalog. When I saw her skip the page of the exact handbag I tried to tell her about it. She snapped and started yelling at me:"I know what I'm doing, I know what I'm doing, okay?!!" I was shocked. Never in my life had I seen a SA yelled at customers. Absolutely terrible experience. Saks has a good reputation in both selection and service. Reading all the previous comments made me believe many SAs are making efforts to maintain this reputation. However a single incident like this is significant enough to damage the brand. I hope saks can employ someone more professional to represent them.
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Wedgirl.
02/14/09
Best Bridal Salon in Los Angeles
After dreading the whole dress shopping experience as long as I possibly could, I was off to find the perfect dress for my June wedding. After visiting another big name salon earlier in the day (Monique Lhuillier) where I was made to feel like a naughty child for waiting so long to shop, I was welcomed into the most amazing shopping experience ever at Saks Fifth Avenue. The manager David, was soothing and assuring that here in this incredibly gorgeous space that I was sure to be guided by his amazing staff to the dress of my dreams. Not only did the gracious sales woman, Karen, indulge me by letting me try on anything I wanted, she then guided me to beautiful dresses that could be made in my short time frame. I was never made to feel rushed or pressured into anything, but felt comfortable enough to make a quick decision on a gorgeous Amsale gown that was more beautiful than I could ever have imagined. The sales woman also let me in on all the money saving tips that Saks offered. I was able to save 10% by opening a Saks account, no tax to ship to Hawaii, and free alterations with their gift card events. I've only bought cosmetics in this store with a luke warm reception, but here in the Bridal Suite I truly felt like a VIP customer even though I was on a budget. I would highly recommend this salon for every bride-to-be!
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Shopper2009.
01/31/09
Absolutely awful service
if you are looking for your wedding dress, don't bother with the bridal salon at Saks in BH. the rudest service. the saleslady (she may be french) was absolutely rude and was annoyed she even had to speak to us. even though they had the dress i wanted, i choose to purchase it somewhere else.
i'll make sure to tell anyone else looking for a dress to go elsewhere too.
i'll make sure to tell anyone else looking for a dress to go elsewhere too.
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Halllicon.
01/10/09
Great Store
Saks is a store that I always go back to. Michelle a personal shopper is miraculous and will find amazing things for your body type.
I go there in the fall and spring to buy outfits for the year. I never go to smaller stores anymore because you can't return for cash or cc refund if you are unhappy with selections.
I once told a staff person in shoes that I was taking a shoe downstairs to match a Wolford top. . He said please don't worry only celebs steal things here. A very funny staff. I pay little attention to those that complain, remember staff does not make alot of money working there and it's a difficult job at best. Maybe to those who complain, get a life.
I go there in the fall and spring to buy outfits for the year. I never go to smaller stores anymore because you can't return for cash or cc refund if you are unhappy with selections.
I once told a staff person in shoes that I was taking a shoe downstairs to match a Wolford top. . He said please don't worry only celebs steal things here. A very funny staff. I pay little attention to those that complain, remember staff does not make alot of money working there and it's a difficult job at best. Maybe to those who complain, get a life.
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Tracyrose.
03/21/08
Attentive and Knowledgeable Staff, Great Selection!
I went to Saks for my wedding gown and was helped by Amelia, the most patient and knowledgeable salesperson I've encountered in any bridal salon (and I've been to quite a few!) The salon is gorgeous -- spacious and luxurious, with a selection of some of the most exquisite gowns on the market. You truly feel special and pampered here. The appointments ensure that there are only a few people in the salon at a time so that you get the salesperson's undivided attention. And surprisingly, it's actually possible to get a reasonably priced gown here -- especially if you open a Saks card.
If you go, the best person to make your appointment with is Amelia. She has an unbelievable eye for what will look good on you, and once she sees what you like she will emerge from the back room with one perfect gown after another. She takes as much time as you need and never makes you feel rushed. Amelia is a real expert and a pro, and she made my experience at Saks truly wonderful. I'm sending all of my newly engaged friends to her!
If you go, the best person to make your appointment with is Amelia. She has an unbelievable eye for what will look good on you, and once she sees what you like she will emerge from the back room with one perfect gown after another. She takes as much time as you need and never makes you feel rushed. Amelia is a real expert and a pro, and she made my experience at Saks truly wonderful. I'm sending all of my newly engaged friends to her!
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Jroth2u.
10/15/07
RUDE AND SNOBBY
SAKS BRIDAL Beverly Hills is awful. Rude. Snobby. Unattentive. I BEGGED Renee Strauss to order my dress, but they could not order what they do not carry. In the end I drove to Costa Mesa and purchased there. Believe me I wish I would have fallen in love elsewhere. Had Costa Mesa not carried the dress, I would have flown to NYC. Instead I drove for hours. Renee Strauss saved me and as a courtesy, altered my dress in their shop. I bought my veil and accessories there as well and everything was perfect. Saks does not train their staff. Their motto should be customer DIS-service.
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Careyann.
10/05/07
Rude service
Athough Saks has a good reputation and convenient parking, I would not reccommend their bridal department to anyone. When I arrived promptly for my appointment, the sales lady was working with another customer and would not acknowlege me. Since she was dressed unprofessionally, I wondered if there was a sales person at all. After browsing a little and being ignored, I crossed the floor to the other formal sales person who led me to the bridal department to explain to the lady that I had an appointment. The bridal sales person angrily snapped "She'll have to wait!" The other woman was apologetic, but there was no way I wanted to stick around for someone with that attitude to help me, so I left. Very dissapointing and hurtfull!
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Sukhi.
09/04/07
Saks is a great place to shop at
I dont know what the comment below abt Saks employee being rude...My friend and I weren't dressed to the nines but we were treated with so much respect, so not sure what the "21yr old" is talking abt. I love Saks and would shop there again....
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Fnsa.
10/11/06
Saks is a wonderful place to shop!
I have been a Saks customer for YEARS and I have never had any such problems that the previous reviewer(s) stated. The staff has always been very solicitous and helpful, even if I ended up buying nothing. Dan Rutledge in the Shoe Salon is the most wonderful salesperson EVER. Ask for him and you will never be sorry. Carolyn Walfish who heads Lancome downstairs is an amazing makeup artist and she will give you a fabulous makeover. Lorraine Dave who is in the jewelry section has great taste. The ladies who work on the 2nd floor (American Designer Sportswear) are all fantastic. I've gone in there looking like a scruffy baglady and have always received stellar service. We spend at least $5,000-12,000 there annually and always look forward to the bonus card that gets me a new handbag or some fabulous shoes. In general, I'm in love with Saks!
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Cutiekatie.
08/17/06
RUDE!
SUCH a rude staff. i went with a few friends wearing designer jeans, a ralph lauren polo, carry an expensive bag. as i went from department to department i could feel the employees' eyes on the back of my neck. they acted as though i was going to steal something at any moment. i'm 21, not 12, i don't need to be watched in a store like that. i was going to buy a pair of $200 jeans, but i took my money elsewhere when a woman said "if you're just looking i suggest you leave." i'll never go back.
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Citysearch User.
02/14/06
User review from Citysearch
Great decor and staff .. realy helped me when I needed questions to be answered and or an item ...
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Alancarl.
12/23/05
No Trunk Show - NO SELECTION
I shopped Saks because I grew up in Beverly Hills. I was disappointed. If there is no special event, the selection is miniscule. The saleslady had no idea what was what and left me in the fitting room by myself to try the dresses on. No, I did not end up here, There are so many other options.
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Gseln4pw.
11/10/05
Limited Selection
Saks has a limited selection of bridal gowns. There alterations are poor. They demand an appointment even if no one is in the salon. I would not go back.
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Margie2265.
10/20/05
great designer dresses, great service
if you're looking for top of the line designer dresses, then you've come to the right place. amsale, badgley mischka, reem acra... they're all here. by appt. usually, but you're always welcome to browse. the gowns are beautiful and expensive, but hey, you get what you pay for.
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general information
Saks Fifth Avenue
is categorized under
Perfume Shops , Cosmetics & Beauty Supply , Department Stores , Mens Clothing , Shopping and is located in
Beverly Hills, CA .
The owner of Saks Fifth Avenue may register Saks Fifth Avenue information to describe services to
Wilshire Blvd. Beverly Hills customers.
Saks Fifth Avenue has 19 reviews.
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Saks Fifth Avenue
Beverly Hills Perfume Shops , Beverly Hills Cosmetics & Beauty Supply , Beverly Hills Department Stores , Beverly Hills Mens Clothing , Beverly Hills Shopping
( Los Angeles,
CA)
business categories were viewed 455 times, Beverly Hills businesses received 50 comments and reviews for the last month.
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