Master Movers Llc

Master Movers.

Pathetic

Master Movers are Masters at "bait and switch". Initially we spoke with an employee by the name of Barbara and we were quoted a price for the move of $2,151.60 and were told that the move would occur from 5 to 10 days of pickup. However, she said, we make trips to Florida all the time and your choice of delivery date shouldn't be missed by more than a day or two. My wife and I both inquired if there would be any extra expenses or hidden fees, and was assured that there would not. At his point we sent Master Movers the required $400.00 deposit and set the date for the pickup for March 6, 2011. Upon their arrival we were told that our new mattresses, in sealed plastic, needed to be in boxes and that this would be an additional $875.80. When I asked why we were not told of this expense, we were told that this was a standard practice and it was always done this way. When I asked to speak with the manager, I was connected to Ben, the dispatcher. Ben said that the manager would be in tomorrow and maybe some of this expense could be negotiated. So I agreed to continue. The next day when I talked to the manager, it was Ben, the same guy! I asked why he put me off the day before when he was the manager. At any rate, Ben said that Barbara denied saying that there would be no extra expense and he kept saying I should have read all the details of the contract. Certainly, if I would have realized that we were dealing with a bait and switch, I would have. I was even charged for boxes for one end of a mattress and box springs that they didn't even have or use. This was the only expense that Ben would drop the charges for boxes that they didn't even use.

The major issue of that day occurred about 2 or 3 hours into the move when we were told that my furniture was going to weigh about 1100 pounds more than quoted. Their quote was for 5,379. Consequently, our price was going to change to $3893.50 since they projected our furniture was that much heavier. We could gamble on it not weighing that much more but if it did, we would have to pay an extra 85 cents per pound "didn't you read the contractā€¯, Ben would say. Then Ben said if I would sign a standard fixed fee contract, he would guarantee it for $3400. At this point, I said let's go weigh it. The furniture (with the three movers) ended up weighing 1139 pounds less than the original estimate of 5379 pounds (making the actual weight 4240 pounds)! We were not given the full refund for the weight being under estimate either. Ben would just say, "Didn't you read all the details of the contractā€¯? This was what seemed unconscionable to me. Only then did I become concerned about this being a common practice that Ben and his employees used. I thought of others that must have been scammed like we were. I wandered how many people fell for the lower of the new prices which were nearly double of the original quote.

After we called their bluff on March 6, 2011 and had the truck weighed in our presence, Master Movers seemed to want nothing to do with us. Communication and customer service was totally absent. I have many email exchanges to show that Ben would not give us a straight answer on any of our inquiries. Returned phone calls were promised and not returned. Not only that, Ben failed to give us the 48 hour notice of delivery that their contract declares and the 24 hour notice (also declared in their contract). Late on April 2nd, Ben left a message that said, "delivery will be sometime between 9:00 and noon tomorrowā€¯. It was actually delivered in mid afternoon with damages.

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Stannissaski.

GREAT VALUE FOR GREAT SERVICE!!!

I HIRED MASTER MOVERS.THE MOVE WAS JUST A COUPLE MILES AWAY . THE PRICE WAS THE BEST! AND THE MOVERS SO FAST AND EFFICIENT!

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NAKESHS.

master movers

Great move in Indianaplis. I had a great experience working with The workers. They had good attitudes, were easy to work with and were very polite. They worked really hard too!!!

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Sf0093.

GREAT VALUE AND GREAT SERVICE

I HIRED MASTER MOVERS FOR A MOVE . I HAVE A 4 BEDROOM HOUSE-APPROX 3500 SQ FT. MOVE WAS JUST A COUPLE MILES AWAY.OUR STUFF WAS HANDLED PROFESSIONALLY. THEY WERE GOOD AND WORKED IN A COURTEOUS MANNER!

THANK YOU!

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Jw911531.

Moving Experience

What a great experience we had. My wife and I have used moving companies before but never have we received such great service. The guys were so friendly and hard working. They were on time and got right to work.

amazing!

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Chmichel.

Master Movers

Outstanding service and stress free. I found out about Master Movers online.GREAT VALUE FOR GREAT SERVICE!!!

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AnnieLando.

Not bad!

I am actually very very happy with Master Movers. I recently just moved out of Indiana to the DC area. I had heard of horror stories with movers, and even stories about Master Movers..but I just told myself that moving is hectic and stressful and I can't expect it to be a piece of cake. That being said, I went into it with full force. I made a list of questions to ask, and called Barbara almost daily! I left no surprises from her end or mine. The one thing which I did find out, which Barbara failed to mention was that you DO need bed covers. I found out that I needed bed covers from another moving company and bought them anyways. The day the movers came to pick up my stuff, they said one bag/bed/mattress would cost 21 dollars, when usually the cover is ONLY 2.95 (for a twin bed-from UHAUL). I was glad to have bought them ahead of time.



Overall the movers came on time..Louis was very courteous and explained everything well when I was confused. Barbara was very friendly and courteous too, as were her office staff. The cost of my move was AS quoted, and in fact it was a bit less! Delivery of my goods came in one piece. The ONLY two problems I had was with the delivery...one with the time--I got my stuff after 9 days, which is still within the window of time they give for the distance of the move, but I had hoped to get my stuff earlier. Also on the day of delivery some of my boxes were wet..which the mover guy explained was because his truck was leaking and it had been raining. Luckily none of my stuff got damaged! This is the only reason I gave the company one less of a star.



Overall movers are movers...DO your research! Don't expect someone to come up and do everything for you! I packaged everything myself and saved myself a lot of pain (of finding things broken). Also, Ask all the questions you want before you go ahead and sign anything!!! ask ask ask! Make a list. The only thing extra I can see someone getting charged for, are the bed covers...OR the tape when they wrap up your furniture, as the tape is NOT included in the "free packaging". It is 3 dollars/roll.



Thank you Master Movers!!!!

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Jenn01.

Jonathan was AWESOME!!

I have very few complaints, because when all was said and done, my furniture arrived safely, and on time. The last time I had an interstate move, the Navy did everything, so I really had no idea what to expect. I contacted Master Movers via the internet and Barbara called me to discuss the details. After reading the reviews, I went ahead and contracted with them any way because they were the most affordable, even after all of the add-ons. They don't include estimated packing materials in their estimates, which added $200, and I had a relatively small move; I think including something would help diminish the sticker shock a little. My estimate was $1300, my total was $1750.00. The crew that loaded from origin is not who actually moves you to your destination; and this was a good thing. Barbara suggested that I watch their video on how they move the pianos, which I did. The video does not show the dolly breaking, which it did. Fortunatley, they were able to keep my piano from falling. One of the men stated that had it fallen, it would have been replaced, but their liability is only $.60 per pound, and I doubt if I could replace a grand piano for that; I highly recommend purchasing full-replacement coverage. I also had a floor lamp that was not packed properly, and it got broken. Again $.60/pound won't touch the cost of replacing that lamp. So, I am not a fan of Arturo, my job foreman at origination. They also did not consult the inventory list, so some things got added and some things got missed. However, the guys that they subcontracted with, Jonathan and Ramon, were the best. I spoke to Jonathan about 15 times prior to delivery. They arrived at our apartment around 4:30pm; it took approximately 5 hours to get everything moved in and reassembled, including a grand piano. These guys do this all the time. They start in Miami and go all the way into Canada and back to Miami, where they start the whole process again. They kept telling me how easy I made their job, but honestly, they were great to work with; they were hard-working and professional. I bought pizza and Dr. Pepper so they could eat before they left, and then they were on to their next destination. Ask for Jonathan - you won't be disappointed.

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Jennifer3312.

Don't Use!!

I have never hired a moving company before this one so I didn't know anything. After this I would never hire a moving company again! Worst experience of my life. They gave us an estimate for 1400 so we though that was cheaper than some...

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Simonalee.

Total damage was over $7,600

Beware of Ben, the slick Israeli sales guy with his family photos and caring words. Ignore his ?brag book? talking about all the happy VIP customers. It turns out that most of the staff are undocumented workers as well as untrained. The...

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Ybs1777.

Bed Bugs

We used master movers in oct. 2010, the experience with them was o.k. as far as the workers went. I felt they could of moved a little bit quicker but oh well. But where we went wrong is when one of the movers was complaining about...

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Sandersc.

best move in 7 years

I have moved 5 times in the last 7 years and when i made my decision to hire master movers to move my family was the best decision i have ever made. I first contacted master movers back in Oct. 2010 i spoke with Barbara from the office...

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Lulu1967.

best moving experience

Master movers moved me on December 14th, i had first spoke to Marilyn in the office who then suggested to send a representative to my home due to the amount of furniture i had. When Ben came to my home he took a complete list of inventory...

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