Reviews

Based on 8 reviews

Heather B

DO NOT SHOP HERE, U WILL BE DISAPPOINTED

HORRIBLE CUSTOMER SERVICE.\r
\r
Spoke with owner. Ordered product, never received, never contacted by store. Called once a week for 10 weeks. Never received a phone call back. Felt lied to on multiple occasions. Do not trust...

posted at 06/14/11

Glenn A

Glenn Dougherty

What a great job done by Steve and his team with my installation and lighting choice. Steve, the owner by the way, help me pick out just the right light that I needed for a wet area. They also helped me run a new electric line on the...

posted at 02/01/11

michelle k

Beautiful lighting

My experience with Jacobson Electric was wonderful. My sales person was very helpful in picking out my fixtures with me. I waited 4 to 6 weeks like they explained to me. My fixtures came in and their electrician called right away and came...

posted at 05/30/10

Jay E

POOR SERVICE & NO FOLLOW UP

If I could have returned my special order I would have. There was NO follow up to my order placed in March 2010. When I called to check on the light fixture order - the customer service person would not even call or check - told me...

posted at 04/08/10

Barry L

Warning on Special Orders

In mid-November my mother purchased two special order ceiling fans from Steve the owner. We waited and waited for them to be delivered. My mother went into the hospital and then rehap end of Jan thru this past Monday. Still no fans from...

posted at 03/11/11

Joy P

Good Experience So Far!

I had already been in about 4 or 5 lighting stores before shopping at Jacobson's in Wheeling today. I just happened to look at the reviews from this store and was very surprised to read the negative comments about Steve written by...

posted at 09/12/10

deanna w

Impressed with Service

I was impressed with the customer service department at Jacobson. Their representative was friendly, efficient and very pleasant. She kept me up to date on my ordersand was a professional.

posted at 05/28/10

Just shopping

Very poor customer service-owner has no integrity.

I made a HUGE mistake by choosing Jacobson Electric to order a light fixture for our remodeled kitchen.

Sales person suggested a three to four week delivery time. Did not happen. After six weeks of misinformation, blame shifting...

posted at 06/04/11

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Jacobson Electric

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