About Golan's Moving & Storage Inc

Whether you’re moving across town, across the country or across the sea, Golan’s moving company in Chicago can do it all, including providing boxes, packing services, storage at our Skokie facility, and expertise with specialty tasks such as piano moving and auto transport.

Reviews

Based on 9 reviews

asahi7777777

Rude consultant (Matthew Kischuk) - eager to help, poor customer service skills when canceling

I had a moving moving consultant named Matthew Kischuk, who was rude and sarcastic. I sent an email saying I was shopping around and had found a better rate with another company, and he replies "Well I wonder why their rates are lower. Good luck your reservation has been canceled."

Now I'm really glad I'm getting a different mover instead of doing business with this moron.

posted at 08/11/08

unhappygolanscustomer

Slow movers, huge price diffrence.

Be careful, you get one price when they come to do an estimate and it will change on the day of the move.
They estimated my move at $850 and the final cost came to be over $1300.
Not a good business practice, I would not use them again.

posted at 10/23/08

mgoh

Barefoot movers, crushed and wet boxes

Golan's is awful. We moved from Chicago to Washington DC and 5 of our boxes arrived wet. WET! How do boxes that are supposed to be on a truck arrive wet? Customer service was at Golan's was very hands off after pickup; I was emailed a link describing the process of how to file a claim. No personal contact whatsoever. Also, to file a claim with Golan's you have to use a third party company.

When the movers arrived -- several hours late -- they barely spoke english. One was barefoot. Several of our items, in addition to water damage, were broken or missing. The movers accidentally left a shipping schedule of all the deliveries they were making on their trip, and it turned out our stuff had traveled from Chicago to Georgia to Florida to South Carolina and to North Carolina before showing up in DC. I'm guessing that's what helps them keep costs low, but also contributed to the crushed, wet boxes that held our belongings.

posted at 12/02/08

kelly103

Never again

I have used Golan's twice but after my last experience I will never use them again and will warn anyone away from using them. They quoted me a price of $400-$500 to move the furniture from my one bedroom from one side of Lakeview to the other. Once they had all of my things on the truck, I was informed that the cost would actually be $750 and that I needed to give them a credit card to pay or else they would not unload my things. They threatened to take my stuff and put int in storgage, with me being billed for the storage, until I paid their inflated price. When I called the office to complain, I was told the longer I argued the more the move would cost me because the movers were hourly. I ended up paying the bill so that they would unload my truck. And then promptly reported them to the B B B and the state's consumer protection agency. Golan's did give me a refund once I got the B B B involved. DO NOT USE GOLANS. DISHONEST, POORLY RUN COMPANY.

posted at 03/24/09

funke1

buyer beware- Golans Moving!!!!!!

Buyer beware- GOLANS MOVING!!!!
I had the worst experience with Golan's moving company. They charged me extra for moving insurance and when they damaged my new 400.00 table they prolonged a 6 month "investigation" resulting in a "take it or leave it" 50.00 "release of liabilty". Golan's has been nothing but short and rude when iT came to resolving my issue.

posted at 11/25/09

KALHY

DANGER, DENGER, DENGER

Golan's is awful. Do not let them (movers) touch your stoffs. They'll distroy everything, even your house, if you let them. Do not leave your stoffs in golan's storage. You will lose a lot of them, and the over stoffs you'll get back in very bad condition. PLEASE READ THIS MASSAGE BEFOR CALLING golan's. YOU'LL LOSE A LOT IF YOU GONNA CALL THEM

posted at 12/16/09

April Lynn

Never Again!

My girlfriend recommended this place and I could slap her now...lol. When I called to make my reservation I talked to Matt and questioned the reviews I had read because the majority of them were not good. He said "look we do a million moves a year there is bound to be some errors". Not so much what he said, but how he said it. I should have known at that time to not use them. I agree with others in that they raise the quote once they have your stuff. Also they charge you for rolls of tape that are not completely used. Only one guy out of 4 spoke English. I should have raised a stink but by the end of the move I was so damn mad and aggravated I let it go. But now I shall call the BBB and notify them. I would NEVER EVER recommend this company to anyone. I still shake my head on how really awful they were.

posted at 01/13/10

Heyhay318

Rude Movers

I recently used Golan's for the second time. My first experience was very good, however almost a year to the day later my second experience was horrible. From the minute the movers came they were rude to me and my family. They kept telling us that this move would take much longer than my last move because I had bought more furniture (which I hadn't) after a quick call to Golan's headquarters...their story quickly changed and they denied saying that the needed extra time. While they were rude and I felt they tried to take advantage of us, the worst part is they brought in one of my dressers with all the stuff contained in it dumped out and they lost an important religious artifact that they refused to take the blame for. While they were able to finish the move in a timely manner (thanks to me calling and complaining), the way I was treated by them was horrible and I would not use them again.

posted at 10/12/10

DrLinLee

Golan's Holds Good Hostage

I cannot be emphatic enough in urging you NOT to use this company. The move was absolutely traumatic. I have moved a dozen times and NEVER had such an awful experience. They did an in-home estimate and then got our things on the truck, had my husband sign the "binding" contract and called us a week later from the road demanding almost $2000 because they said we were over the weight they estimated. Yes, they held our items hostage. I called to speak with several people, including the cokpany owner. He yelled at me and told me if I wanted to see my things agin, I would pay. Furthermore, theyv tried to insist that we pay in CASH so that we couldn't dispute the charges. Finally, my husband said, "Fine. keep it! We will NOT give you an additional $2000 in cash to get our things back." They relented about that but still demanded the credit card fee, which I DID dispute. When the crew then arrived, they began to insist again on cash payment before unloading the truck. I had to actually call the Dekalb County Police Department to get them to unload the truck! Clearly in the wrong and being instructed by the police that they couldn't force us to give them cash for OUR belongings when we hada signed contract indicating that they'd already been paid in full PLUS almost double, the crew guys decided they would unload the truck despite their boss's long-distance instructions. Then, they apologized to us and said how much they hated working for this company. The guy who was the helper (not the driver) was near tears and kept swearing (in Spanish) about how he was going to quit and wouldn't keep doing this to people.

We disputed the charges and Golan's took forever to respond. Then they sent a doctored invoice to Discover cards. We began to pursue this through the Illinois Attorney General but finally just gave up--even though the AG's office was very supportive--because it was such a time sink and we were moving to start new jobs and spending so much time on this nonsense. These folks DO NOT deserve to stay in business.

The exact date of drop-off may be slightly off as it's been awhile but they were definitely late. My in-laws were visiting and so apalled that THEY wrote letters to the AG and DOT. They even spoke with the drivers about their moral responsibilitties. That's how bad it was.
BUYER BEWARE!!!!There are too many decent companies out there to deal with these crooks!

posted at 11/24/10

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Golan's Moving & Storage Inc

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