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Based on 2 reviews

AgnesTheCat

Love them

I really like these guys. The owner is a super friendly israeli man who personally did all the work in my condo. He really encouraged me to get high security stuff, but when it said it was too much money, he said, okay that's the best...

posted at 07/23/11

RossAngeles

Horrible experience

Stay away from this company! They are rude, unskilled, have horrible customer service and show up hours late.

My girlfriend was late for work and had locked her keys in the trunk of her car at my home. Since I couldn't go help her, I talked to someone at Express Locksmith, explained she was in a hurry, and they told me someone could be to her in approximately 20 minutes. So, I paid and expected everything to turn out ok. 2 hours later, and the locksmith still hadn't shown up. Since my GF was in such a rush to get to work, I called several times to check up on the status, and the irritated guy kept saying it was because of "traffic" (he must have been coming from Rancho Cucamonga because the locksmith store was 4 miles from my home).

When the locksmith finally did show up, he was rude, inept, and unable to complete the job he was overpaid to do. He got the car door open (after fumbling with it for a long time and requiring the assistance of some other people who were watching), but the trunk pop button was broken, so they needed to find another way into the trunk. BUT, the locksmith said there was no way to get the trunk open and just left. What good is a locksmith who can't get open locked doors?

So, I had to leave work to try and handle the situation myself. I got home, made a pole out of a Swiffer mop pole and some twine, and literally got the trunk open in 5 minutes (I stuck the pole between the back seats and snaked the twine around the emergency trunk release). Mind you, I have NO locksmith training, have never done anything like his before, and have no specialized tools - I made this tool myself. Had I known it was going to be this much of an ordeal, I would have gone home and called AAA to have them do it for free in less time.

I very politely called Express Locksmith to complain and ask for a refund. They listened, took my info, and said "the boss" would call me. 4 days later and that Boss never called. I called to follow up and was told to call back after 4:30p that day. When I did, the Boss was already gone. So I sent an e-mail, which did not get responded to. Long story short, I had to dispute this charge with my credit card company and ultimately won.

posted at 10/29/10

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Express Locksmith

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AgnesTheCat

RossAngeles

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