Automotive in Las Vegas, NV
Automotive • Auto Dealers • Wholesalers
702-399-4536
Based on 2 reviews
702-399-4536
Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case Filed on : April 30 2013 Filed against : Car Direct Inc. 1716 Fremont St Las Vegas NV 89101-5416 Complaint Description: On April 29th, 2013 I traveled to the Cars Direct location on Freemont Street, Las Vegas from Paradise Valley, Arizona. I made this trip with the intention of purchasing a 1983 Mercedes Bens Diesel. Prior to making this trip, I had checked with the your Better Business Borough rating on line and had seen that Cars Direct had an A- rating. I also had several conversations with an employee of Cars Direct by the name of Jack. He assured me that the car was in like new condition and that everything on the car was in good working order. Some items that I specifically asked Jack about the air conditioning, dash electrical system and mileage. He assured me that the air conditioning was working very well, that the dash did not have any cracks, there were no electrical issues and that the millage on listed on their website was correctly listed at 115,532 original and current miles. All of these items and many more were completely misrepresented. I arrived in Las Vegas to see the car in a condition totally different than described by Jack, their website and an advertisement on craigslist. The vehicle did not start on its own even though it had a new battery installed in it. The sales representative had to get an APU to get it running. I first checked the air conditioning to see if that was in working order and it just blew hot air. I checked to see if the windows were working and two of them were not in working order. Knowing at this point I was not dealing with an honest company I checked the odometer only to see that the car actually had over 150,000 miles on it. Naturally seeing the lies that were perpetrated by this company, refused to purchase anything and started on my trip back to Arizona. Keep in mind that this dealer would have been more than happy to send me home driving through the hot Arizona desert in a non roadworthy car. I have a family and this is just not right. Please know that I have trust in the Better Business Borough and I would hate to see Cars Direct soil you reputation of an accurate rating system. I am filing this complaint so that Cars Direct gets an appropriate rating of an F. I am not seeking any monetary reimbursement to expenses encored on my trip or for that of my time. I simply want honest consumers to stay away from this sleazy used car lot and their reprehensible employees. Your Desired Resolution: No Settlement Requested other than an F rating by BBB. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response.
702-399-4536
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Worldwide > United States > Las Vegas, NV > Wholesalers